How to return your trade-in to AT&T - Information and Help from the AT&T Community
Learn what you'll need to do to send your trade-in
Returning your device just got a bit easier. Once you move your data from your old phone to your new one, you will use the box your new device came in to ship the trade-in. You'll pack it up, tape the box closed (included), and place the shipping label on the box (also included). Take it to the nearest shipping location, save the receipt with the tracking number for your records and the first step of your trade-in is complete.
There are three ways to return your trade-in
- *New* Nearest AT&T Store: If you requested to return your trade-in in store (selected while completing your trade-in online or over the phone), you can return your trade-in device to the nearest AT&T store within 30 days of activation.
- New Device Box: Use the prepaid return label and box your new device came in.
- Return Shipping Kit: Return your trade-in using a separately sent shipping kit sent (selected while completing your trade-in online).
Let’s get your old device prepped
- Transfer your personal info to your new device. Once the old device is shipped, you won’t be able to recover its contents.
- Deactivate Find My iPhone, Find My Mobile for Android, or other access locks. If access locks are not turned off, it will result in loss of trade-in value. Steps for deactivating iPhone and Samsung access locks.
- Reset your old device and remove your SIM card to ensure all personal content is erased from storage. Reminder: A factory reset will delete your personal info but does not deactivate your access locks. Learn how to reset your device
Now, let’s get packing
- Use the shipping materials and prepaid shipping label provided in this box. If you’re trading in more than one device, make sure you mail them separately in their designated boxes.
- Protect your device by using the packing provided. Your trade-in value is based on the device’s condition, so you want to ensure its securely wrapped and packed.
- Place the device inside the box, seal it, and then affix the prepaid shipping label to the box.
Say goodbye to your old device
- Record your confirmation and tracking number for future reference.
- Bring your package to the shipping carrier listed on the return label.
- Track your trade-in.
- Don’t turn in power cords and accessories with your trade-in.
- Take pictures of the front and back of your device.
- If you are trading in more than one device, make sure you mail them in separate boxes.
- Take a picture of the tracking number.
- If the device is damaged or does not meet requirements, like the right plan, you may not qualify for the credit.
- Some broken or damaged devices still have enough value for trade-in. If not, AT&T accepts them for recycling.
- It can take up to three billing cycles before the trade-in credits are applied to your bill.
AT&T Trade-In Links & More
ChrisZ, AT&T Community Specialist