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AT&T related help: Digital phone support



L

New Member

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3 Messages

Thursday, August 5th, 2021 11:24 PM

How to get other phone?

My ex boyfriend stole my phone and i have been trying to hold of att to get other phone can you yall help thats my bill behide cuz i have not had it 

Accepted Solution

Official Solution

Constructive

Former Employee

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30.7K Messages

2 years ago

No one can physically take the phone from your ex except for the police. AT&T can’t help you and neither can we except to tell you to report it stolen to AT&T . Cancel the number. And he won’t be able to use it 

New Member

 • 

3 Messages

2 years ago

I cant get other phone thur att?

Constructive

Former Employee

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30.7K Messages

2 years ago

No AT&T doesn’t do phone recovery

ATTHelp

Community Support

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210.6K Messages

2 years ago

Hi @, we're very sorry to hear that your phone was stolen. 

 

Since it was stolen you’ll want to block your device so it can’t be used on our network. 

 

Keep in mind: If you have an installment balance, you still have to pay the remaining installment balance on your stolen phone. Also, you must stay on an eligible wireless plan during your installment plan term.

 

To learn more about your options to replace  the phone, review the highlighted area.

 

We hope this information helps.

 

Jeff, AT&T Community Specialist

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