New Member
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3 Messages
How to get other phone?
My ex boyfriend stole my phone and i have been trying to hold of att to get other phone can you yall help thats my bill behide cuz i have not had it
New Member
•
3 Messages
My ex boyfriend stole my phone and i have been trying to hold of att to get other phone can you yall help thats my bill behide cuz i have not had it
Accepted Solution
Official Solution
Constructive
Former Employee
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32.9K Messages
2 years ago
No one can physically take the phone from your ex except for the police. AT&T can’t help you and neither can we except to tell you to report it stolen to AT&T . Cancel the number. And he won’t be able to use it
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Lisaevans661
New Member
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3 Messages
2 years ago
I cant get other phone thur att?
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Constructive
Former Employee
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32.9K Messages
2 years ago
No AT&T doesn’t do phone recovery
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ATTHelp
Community Support
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225.1K Messages
2 years ago
Hi @Lisaevans661, we're very sorry to hear that your phone was stolen.
Since it was stolen you’ll want to block your device so it can’t be used on our network.
Keep in mind: If you have an installment balance, you still have to pay the remaining installment balance on your stolen phone. Also, you must stay on an eligible wireless plan during your installment plan term.
To learn more about your options to replace the phone, review the highlighted area.
We hope this information helps.
Jeff, AT&T Community Specialist
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