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Troubleshoot your device issues
krypterro's profile

Contributor

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3 Messages

Friday, October 12th, 2018 1:19 PM

How to Enable Hotspot with Beam

I have an AT&T Beam (USM Modem) with WiFi and Hotspot features. When I click enable Hotspot the pop-up tells me I need to upgrade to the 5GB Mobile Data Plan, but I already have the 15/GB plan. How do I enable my Hot Spot? I just need to register my silly Kindle with it, that only works via WiFi, I don't need extra data 🙂

Accepted Solution

Official Solution

ATTHelp

Community Support

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207.6K Messages

4 years ago

Hello @krypterro,

 

We can definitely provide you with some more information about how to enable your hotspot. The AT&T Beam is compatible with multiple data plans. A qualifying DataConnect, Mobile Share, Mobile Share Value, or Mobile Share AdvantageSM plan is required. For further assistance, please let us know what data plan you currently have with AT&T. You can also Learn how to connect your device to the AT&T network here. Let us know if this helps.

 

Sean, AT&T Community Specialist

ATTHelp

Community Support

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207.6K Messages

4 years ago

Hello @krypterro!

 

We recommend these steps to troubleshoot your experience.

 

Let us know how this worked for you!

 

Lar, AT&T Community Specialist

Contributor

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3 Messages

4 years ago

That link is just the support site for the device, which I have already reviewed. It doesn't mention why AT&T is saying I have to buy the 5/GB Plan, when I already have the 15/GB plan. Please advise.

Contributor

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3 Messages

4 years ago

Again, I have the $75 15/GB prepaid plan.

ATTHelp

Community Support

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207.6K Messages

4 years ago

Thank you @krypterro

 

We will be happy to take a closer look for you.

We need to look over your account in detail so we are sending you a private message (PM). Locate the PM from ATTCares by clicking the Forums Inbox, and reply to the message with your specific account details.

 

We look forward to your response and the opportunity to help you!

 

Kenneth, AT&T Community Specialist

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