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Contributor

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1 Message

Fri, Jan 13, 2017 12:18 AM

How to disable AT&T Address Book popup when I open Contacts on my Kyocera DuraXE?

I have a Kyocera DuraEX, I got it a couple days ago. Every time I open my Contacts an annoying message pops up welcoming me to AT&T Address Book and is telling me to share my contacts in the cloud, which I don't want. I have signed into the Address Book website and have disabled syncing and this annoying message still pops up every time I open Contacts.

 

I have searched online on how to disable this from coming up but all instructions are for smartphones and I have a flip phone, and there's a lot you can't do on them.

 

Yes I have rebooted my phone and took out the battery.

Responses

Brand User
ATTHelp

Community Support

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136.7K Messages

4 years ago

Hey @Auroraei,

 

Thank you for joining our Community Forums. I can relate to your frustration with wanting to get rid of annoying pop ups! I will be happy to share some information on this with you.

 

On our smart phones you are able to remove the application, on the feature phones this is not an option since they don’t run the same software and Address Book is preinstalled. I know you said you don’t want to sync your contacts in the cloud. If you were to sync your contacts it will remove the pop ups and will create a backup for your contacts if anything ever happens to your phone.

 

I hope this helps have a fantastic day!

 

Daniel, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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5 Messages

4 years ago

This does not help because now the address book stays loading forever and you can't even access your contacts!!!

Brand User
ATTHelp

Community Support

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136.7K Messages

4 years ago

Hello @nzi95001,

 

Good morning! I’m sorry your Address Book stays loading and makes it so you can’t access your contacts.

 

Please try these steps to see if you are able to remove the application. Hit Menu from the home screen, highlight an app you want to manage. Press the Options or the left soft key; you should see Sort, Uninstall, and Details select Uninstall. This may not work since the application is preinstalled on the device.

 

Our Device Support Page has fantastic walk-throughs for all types of settings on your phone.  Click on Change Device, and select your make/model. Tap on the Tutorial’s tab to see the different guides we offer for your device.

 

Best regards, have a great day.

 

Daniel, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
G_Loc

Mentor

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38 Messages

3 years ago

This app was discontinued and there's no way to disable it. As a result, everyone who has this phone will get this error message. At&t needs to release an update to remove it.

New Member

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4 Messages

a month ago

I haven't figured out how to disable it yet, but hitting the back arrow <-- stops it from trying to load and takes me right to my contacts

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