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Troubleshoot your device issues
KLafferty's profile

Contributor

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1 Message

Wed, Oct 25, 2017 5:40 AM

How do you turn the internet on on the att homebase?

Hello, I’m attempting to set up my att homebase. I have gone to att.homebase but every time I attempt to click the ‘turn internet on’ button it either states it’s connecting and then goes back to showing ‘turn internet on’ or it just continues to do the spinning wheel stating it is connecting. 

How do I fix this issue?!

ATTHelp

Community Support

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203.9K Messages

5 years ago

Hello @KLafferty,


Thank you for reaching out on the Community Forums.  Congratulations on your new Homebase.  I would be happy to help you with this. 


First, please make sure it is activated.  We have a great article on how to activate the Wireless Home Phone.  Next, please use our Device Support page for further troubleshooting.  Make sure your device is selected, and the go to Learn how to use > Tutorials > Troubleshooting > Internet access issues.


I hope you are able to get the data working!  Please have a fantastic day.


Jessica, AT&T Community Specialist



Tutor

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6 Messages

5 years ago

If ATT truly cared, they would answer the questions from users, to provide detailed answers in an easy to understand manner.

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