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runnerforlife99's profile

Tutor

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4 Messages

Sat, Mar 25, 2017 4:23 PM

How do I return my phone to Asurion?

I need to return my damaged phone to Asurion but I don't know how to return it? I looked at videos on YouTube saying that they got envelopes to return in but I never got that? Do I just return it in the box I got it from? and where do I put it to get it returned? I don't want to be charged $ for not returning it

Accepted Solution

Official Solution

Community Support

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2.6K Messages

2 m ago

Hi all,

We have noticed customers are wondering how to return a damaged device. The first thing you need to know, you'll "return your damaged or defective device using the prepaid shipping label provided with the replacement device."

As mentioned by our ACES, take pictures of the packaging and keep a copy of your tracking number.

If you have more questions, you can visit https://www.asurion.com.

ChrisZ, AT&T Community Specialist 

ACE - Sage

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97.5K Messages

5 y ago

Contact Asurion directly.  GET AND Save your tracking slip.

 

Gary L

ACE - Expert

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15.9K Messages

5 y ago

@runnerforlife99 To be clear: When you mail it, take it in the building and get a printed receipt (don't lose it, I take a photo even before leaving the Post Office).

 

Take a few pictures of how you wrapped it and protected it nicely before you seal up the box, so if it's damaged in shipping it's clearly not your fault...

 

 

Tutor

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4 Messages

5 y ago

I do have the tracking slip but I'm confused that if I have to ship the phone with the little cardboard box it came with? This is the box it came in (http://imgur.com/JY3PQ9l)
Gary L

ACE - Expert

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15.9K Messages

5 y ago


@runnerforlife99 wrote:
I do have the tracking slip but I'm confused that if I have to ship the phone with the little cardboard box it came with? This is the box it came in (http://imgur.com/JY3PQ9l)

You're responsible for shipping that phone back damage free, if you don't like that box then use a different one and protect the heck out of it. 

 

 

 

 

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