How do I return my phone to Asurion?

Hi all,

We have noticed customers are wondering how to return a damaged device. The first thing you need to know, you'll "return your damaged or defective device using the prepaid shipping label provided with the replacement device."

As mentioned by our ACES, take pictures of the packaging and keep a copy of your tracking number.

If you have more questions, you can visit https://www.asurion.com.

ChrisZ, AT&T Community Specialist 

Contact Asurion directly.  GET AND Save your tracking slip.

@runnerforlife99 To be clear: When you mail it, take it in the building and get a printed receipt (don't lose it, I take a photo even before leaving the Post Office).

Take a few pictures of how you wrapped it and protected it nicely before you seal up the box, so if it's damaged in shipping it's clearly not your fault...

---

@runnerforlife99 wrote:
I do have the tracking slip but I'm confused that if I have to ship the phone with the little cardboard box it came with? This is the box it came in (http://imgur.com/JY3PQ9l)

---

You're responsible for shipping that phone back damage free, if you don't like that box then use a different one and protect the heck out of it. 

I returned my device to Asurion, yet received an email from AT&T saying that the phone was not received and was charged a fee of $125.00 for non-return.  How do you suggest I get this resolved and get my money back?

We are here to help you with your non-return fee, @RPassa2.

If you returned your device to Asurion via mail and got a non-return device fee on your account, that means we did not receive the device. It is possible it got lost in transit. 

Do you have the tracking number to the device that was sent it? This information will help us with our next steps. 

We look forward to your response to help get this resolved. 

Clarissa, AT&T Community Specialist 

Do I have to return my broke device package in the USPS store or can I just put it in the mail to be picked up? I was curious because it already has the label and I will take pictures of the package contents, package, and tracking number.