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bj101091's profile



5 Messages

Monday, February 11th, 2019 9:18 PM

How do I get the correct unlock code?


I got a unlock approved but the code they gave me has numbers & Letters. The code is supposed to just have numbers not letter & numbers

I'm trying to unlock my Motorola Z9


How can I get the correct code?



Accepted Solution

Official Solution

Community Support


232.2K Messages

5 years ago

Greetings @bj101091!


After submitting your unlock form, did you complete the request by confirming your email which contains a request code consisting of letters and numbers?


Please follow the steps to ensure completion of your request:


  • Visit AT&T Unlock a Phone or Device.
  • Once you’ve verified your device meets our eligibility requirements, complete and submit the request form.
  • You’ll receive a confirmation email with your unlock request number (containing numbers and letters).
  • To confirm your request, please select the link in the email within 24 hours of receipt.
  • After 1-2 business days, you should receive a response. (Make sure to check your SPAM, junk, and other folders in your email for any messages relating to device unlock.)
  • If approved, AT&T will send instructions on how to unlock your device.

We hope this info helps!


Lar, AT&T Community Specialist

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