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bj101091's profile

Tutor

 • 

5 Messages

Mon, Feb 11, 2019 9:18 PM

How do I get the correct unlock code?

Hello.

I got a unlock approved but the code they gave me has numbers & Letters. The code is supposed to just have numbers not letter & numbers

I'm trying to unlock my Motorola Z9

 

How can I get the correct code?

 

 

Accepted Solution

Official Solution

ATTHelp

Community Support

 • 

200.5K Messages

4 y مضت

Greetings @bj101091!

 

After submitting your unlock form, did you complete the request by confirming your email which contains a request code consisting of letters and numbers?

 

Please follow the steps to ensure completion of your request:

 

  • Visit AT&T Unlock a Phone or Device.
  • Once you’ve verified your device meets our eligibility requirements, complete and submit the request form.
  • You’ll receive a confirmation email with your unlock request number (containing numbers and letters).
  • To confirm your request, please select the link in the email within 24 hours of receipt.
  • After 1-2 business days, you should receive a response. (Make sure to check your SPAM, junk, and other folders in your email for any messages relating to device unlock.)
  • If approved, AT&T will send instructions on how to unlock your device.

We hope this info helps!

 

Lar, AT&T Community Specialist

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