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GingerMH's profile

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Wed, Jun 22, 2022 4:28 PM

How do I add an emergency 911 address to my account?

When I view my account online it indicates that for one of the two phones on my account, the emergency 911 address is missing.  I can't figure out how to add it for that one phone.  (Note:  there are two phones on my account and only one appears to be missing the emergency 911 address.)


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195.2K Messages


Hello @GingerMH, thank you for reaching out to us on the Community Forums! You have a great question regarding E911 addresses. I can definitely assist you with adding this to your phone.


There is a way to change the E911 address by setting up Wi-Fi calling. When setting this feature up, it will ask you for the E911 address. You can set this up in Settings > Connections > Wi-Fi Calling > Get Started. We also have a great Device Support resource to assist. Please select your phones make and model, then navigate to Tutorials > Calling > Wi-Fi Calling for an interactive tutorial on the setup.


I hope this information helps you!


Mellira, AT&T Community Specialist

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