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Thu, Jan 31, 2019 7:27 AM

How can I get my daughter's phone unlocked

I have a question on how to unlock my daughter's phone she forgot her password and now it is not wanting to unlock it is a prepaid phone that we bought at Walmart but our service is through the prepaid cards with AT&T is there any way you can help me with unlocking her iPhone 8


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Brand User

Community Support


144.4K Messages

2 years ago

Hello @Brandieharmon,


We're happy to help! You'll need to erase your daughter's device, which deletes all of her data and settings. You can do this by either using iTunes if she synced her phone; if she hasn't, use recovery mode. 


Let us know if you have any further questions!


Bobbie, AT&T Community Specialist

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