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Contributor

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2 Messages

Wed, Jun 27, 2018 4:00 PM

Hotspot nighthawk

The device will not charge

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Brand User
ATTHelp

Community Support

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136.8K Messages

2 years ago

Hello @Donnsand!


Thank you for your response! The new Firmware Version is : NTG9X50C_12.02.06.01 File Size: 110MB.


Jenn, AT&T Community Specialist 

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Brand User
ATTHelp

Community Support

 • 

136.8K Messages

2 years ago

Hello @Donnsand!


We understand the inconvenience of your device not charging. There has been a software update release to correct this issue. Since the device has to be connected to the network to receive the update over the air, please follow the steps below if your battery is fully depleted:


  • Remove the battery
  • Plug the Nighthawk into a power outlet with the manufacturer provided power cord
  • Turn on the mobile hotspot
  • Connect a phone, tablet or latptop to the mobile hotspot
  • Access the website http://attwifimanager from the browser of the connected device
  • Enter credentials
  • Click Settings> Administration> Firmware Update
  • Click Check for updates


Hope this helps! Have a nice weekend!


Jenn, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

2 years ago

What is the current firmware version number

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