Contributor
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1 Message
Hotspot Data Usage
I recently activated a velocity hotspot device and have a plan with 18Gb / month. I streamed a movie over my Xbox and when I shut off the velocity after the movie my total usage was at 10Gb of data.
I logged on the next morning and instantly my usage went from 10Gb to well over my limit.
Has anyone had a similar issue with unexplained data usage? I typically power down my hotspot so there's no way other devices were unknowingly using data.
I logged on the next morning and instantly my usage went from 10Gb to well over my limit.
Has anyone had a similar issue with unexplained data usage? I typically power down my hotspot so there's no way other devices were unknowingly using data.
Richbow54
Tutor
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2 Messages
6 years ago
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Gary L
ACE - Expert
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16.1K Messages
6 years ago
@Richbow54 Data is not generally reported live.
You might have only used social media apps, but the device you hotspotted may have run a BUNCH of other things in the background including software updates.
What was the device that you connected to the hotspot?
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formerlyknownas
ACE - Sage
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107.3K Messages
6 years ago
Something isn't right. One movie will use 2-3 gigs of data in HD. Is you Stream in SD half that.
Unless you let something else connect to the hotspot, it should not have use that much data.
Did you connect it to a computer? If so, it might have done updates.
If not, You need to complain right away.
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Richbow54
Tutor
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2 Messages
6 years ago
Have used hotspot many times in past and never had any problems. I understand how to use it that's why I became upset.
Thanks for your help and will again complain!!!
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