Troubleshoot your device issues
anniesplace's profile

3 Messages

Wednesday, November 29th, 2023 5:47 PM

Hotspot Account Log In

I have not been able to register my account for 2 hotspots that I purchased because I do not have the FAN PIN. I never received an email with it. I have the account #

Community Support

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229.9K Messages

3 months ago

Hey @anniesplace, we're here to help you. Let's get the information you need.

 

We want you to fill us with few additional details, for our better understanding to assist you on this case.

 

a) Are you on a Prepaid account or Postpaid account?

b) Is it a new account?

c) Can you please explain more about the issue you're facing, when you're trying to register your account for two hotspots?

 

Looking forward to assist you.

 

Thank you for contacting AT&T Community Forums.

Susan, AT&T Community Specialist

3 Messages

3 months ago

Hi! 

1. I believe we are a postpaid account. We bought both hotspots outright about a month ago but I do have a bill upcoming for 12/4. I have no access to this bill, just an email that says I have an upcoming bill.

2. This is a new account, yes

3. When I try to register the account it asks for a FAN PIN but I never received one

I really appreciate your help! 

Thank you

2 Messages

3 months ago

If you haven't received the FAN PIN for your purchased hotspots, it's advisable to contact customer support for assistance. Provide your account number, explaining the issue with the missing FAN PIN. They should be able to verify your account details and guide you through the registration process or provide the necessary information

Community Support

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229.9K Messages

3 months ago

Hello @anniesplace, we understand you're trying to register for 2 hotspot devices, and we'll be happy to help you.

 

We're going to initiate a DM to help you with registering for hotpots and understand what's causing it. Please look out for a DM notification from us. (For your reference it is the bell icon on the top right-hand corner of the forums)

 

Looking forward to speaking with you!

 

Thank you for contacting AT&T Community & Forums.

Mike, AT&T Community Specialist

3 Messages

3 months ago

great, thank you. I'll keep my eye on the bell

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