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Fencedwlr33's profile

Teacher

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16 Messages

Sat, May 26, 2018 11:06 PM

Hideous, gold, Refurbished iPad

 I purchased a defective 5th generation iPad from AT&T. After 10 months of bimonthly, hours long calls, AT&T agrees to switch out under warranty. 

 

I signed a contract agreeing to pay full $569.99 ($100 more than a new 6th generation iPad) price of replacement, if I failed to return my iPad. I receive a hideous, gold, refurbished 5th generation worth $250 at most in white or grey. Mail fraud. They said the value of the replacement was $569.99 when refurbished value at much lower on their site.

 

Fraud. Misrepresentation. Unfair business. At&t profits more when they sell defective product. The definition of unfair business practice. No fair dealing alternative. I call it the “Take our junk or Keep our junk” rewards program.

 

 

 

 

Gary L

ACE - Expert

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15.8K Messages

4 y ago


@Fencedwlr33 wrote:

I have a dispute. I purchased a defective 5th generation iPad from AT&T. After 10 months of bimonthly, hours long calls, AT&T agrees to switch out under warranty. 

 

As far as I know, AT&T does NOT do warranty replacements for Apple.

 

If you have warranty issues with Apple, you should go to Apple since they are the warranty provider.

 

I sign a contract agreeing to pay $569.99 ($100 more than a new 6th generation iPad) if I failed to return my iPad in good condition.

Why would you pay $100 more than a new one? How does returning it factor into your purchase price?

 

Like a loyal, fair minded 20 year customer, I expect a $569.99 valued iPad replacement. No. I receive a hideous, gold, refurbished 5th generation worth $250 at most in white or grey. AT&T can’t give away those pretentious, gawdy devices. So, send them to long term customers they’ve already fleeced once. 

I am guaranteeing $569.99 of iPad and receiving $250 gold, garbage?

How are you determining $250?

 

Misrepresentation. Unfair business. The problem AT&T is that you make even more money when you sell a defective product. The definition of unfair business practice. No alternative like: paying $50 for new replacement. I call it the “Take our junk or Keep our junk” rewards program.

Everyone disenfranchised by or charged full price for 1/2 the inferior product replacement. AT&T profits on your losses. Dismantling warranty policy is in the public interest.

Did you have insurance from AT&T? Which is actually with Asurion (not AT&T) and is not "warranty".

Teacher

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16 Messages

4 y ago

The contract you sign with AT&T is an agreement of what you’ll pay if you don’t return your iPad. The amount is that of a new iPad product. What you get is a refurbished $250 gold piece of crap.

 

I valued $250 from AT&T website, online deal white or gray. Gold has to be valued less because they can’t give them away. Why, how would you value a refurbished iPad?

 

No, this was AT&T not Apple or Asurion. 

David606

Employee

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3.5K Messages

4 y ago

Apple covers all warranty directly on any equipment. Unless it was insurance...

 

 

If you did an insurance claim, you agreed whenever you signed up for insurance, that is is acceptable for Asurion to send a certified device. That is part of their terms and conditions, they send refurb replacements.

 

 

ACE - Sage

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92K Messages

4 y ago

I don’t know why AT&T would have talked with you at all.   Apple products are entirely the responsibility of Apple.  ATT doesn’t do warranty exchanges for them.  

If you got had insurance, your replacement was through Asurion and insurance does not guarantee color.  Only that you receive a like model.

Teacher

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16 Messages

4 y ago

(Edited) See included image...

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(edited)

Gary L

ACE - Expert

 • 

15.8K Messages

4 y ago


@Fencedwlr33 wrote:

The contract you sign with AT&T is an agreement of what you’ll pay if you don’t return your iPad. The amount is that of a new iPad product. What you get is a refurbished $250 gold piece of crap.

Why would you have to return it? You're purchasing it. It's not a rental.

 

If you're turning it in early for Next, you're basically selling it (generally for an undervalued price) to them for the remaining payments. But you don't need to do that, you'd be better off paying it off and selling it.

 

But you said "contract" (not Next) which never needs to be turned in.

 

I valued $250 from AT&T website, online deal white or gray. Gold has to be valued less because they can’t give them away. Why, how would you value a refurbished iPad?

 It's nice that you think that, but Apple charges the same for all the colors.

 

No, this was AT&T not Apple or Asurion. 


They might have given you a replacement, but it wasn't "warranty"

 

Gary L

ACE - Expert

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15.8K Messages

4 y ago


@Fencedwlr33 wrote:

 

This is blowing my mind, but clearly, it's not a warranty replacement as they sent you a refurb. 

 

Was this in the first 14 days of purchasing it? 

 

Hey @lizdance40 did you see this?

 

 

 


 

Teacher

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16 Messages

4 y ago

I called them about the defective device the day I got it and they kept telling me to try different things, updates, factory resets. And the problem was powering down intermittently. So I would get off the phone after 1.5 hours thinking it might be fixed but then it would power down. This happened 6 times over a period of 10 months. So they finally offered the warranty replacement. 

 

Contracted me for full price iPad more expensive than any comparable and sent me refurbished, gold bling, trashy iPad. I’m sending it back. I think it’s a type of fraud, with mail fraud. Charging me twice for inferior products. They profit a 2nd time when they don’t deliver. It’s ridiculous.

 

 

 

Gary L

ACE - Expert

 • 

15.8K Messages

4 y ago


@Fencedwlr33 wrote:

I called them about the defective device the day I got it and they kept telling me to try different things, updates, factory resets. And the problem was powering down intermittently. So I would get off the phone after 1.5 hours thinking it might be fixed but then it would power down. This happened 6 times over a period of 10 months. So they finally offered the warranty replacement. 

 

Contracted me for full price iPad more expensive than any comparable and sent me refurbished, gold bling, trashy iPad. I’m sending it back. I think it’s a type of fraud, with mail fraud. Charging me twice for inferior products. They profit a 2nd time when they don’t deliver. It’s ridiculous.


I don't understand the "Charging me twice" part??

 

 

David606

Employee

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3.5K Messages

4 y ago

So an exception was made and AT&T covered warranty instead of Apple.....

 

Why didn't Apple do the warranty on this to begin with?

Teacher

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16 Messages

4 y ago

I was directed to AT&T because they sold it and they have some kind of contract with Apple. Shady too because when I called unhappy about it, AT&T told me it was Apple and not AT&T. I have the emails, the packing slip, all from AT&T and they looked over my account and said, ‘Nope, wasn’t us who sent you that.’ Ridiculous. Second time I called them after Apple, they admitted it and told me,’oh well, you signed an unfair contract’ 

I signed for $600 because I was expecting $600. Outright deception.

Teacher

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16 Messages

4 y ago

I feel like I’m being charged twice because. 1 I paid for a defective device. 2 I committed to paying full price a 2nd time if I don’t return my device. Then the device offered is a downgrade to gold lamay. They’ll have my sleek grey one. So, my product loses value twice even after being on the hook for full price twice. Through out the whole experience I’ve been denied a new, without defect device.

They win at both of my losses and unload crap devices they can’t give away.

ACE - Sage

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92K Messages

4 y ago

The color is immaterial to its value.  

 

If the device was refurbished when you bought it...

 

Which warranty support to use

We provide troubleshooting and warranty support for:
  • AT&T Certified Restored Apple devices - up to 90 days after purchase
  • Insurance-replacement devices from Asurion (including Apple devices) - starting 30 days after replacement for up to 1 year

Other troubleshooting and warranty support options:

 

 

Teacher

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16 Messages

4 y ago

Full value of replacement device should be $250. They made me agree to $569.99. It's mail Fraud.

David606

Employee

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3.5K Messages

4 y ago

The only time an iPad that is not a previous insurance replacement would be covered by AT&T under warranty is an EXCEPTION made by a manager.

 

AT&T does not cover warranty on brand new Apple products. It does not matter whether it comes from Wal-Mart, an AT&T store or Target. Apple covers warranty directly.

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