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sgarriso30040's profile

New Member

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5 Messages

Mon, Jul 11, 2022 3:05 PM

Help. Just moved and have one bar of service if Im lucky. Cell Booster question as well.

I just moved 7 miles from my former address and there is almost no signal available where I live now.  The phone stays at 1 bar and will drop calls constantly. My wife and I have tried WiFi calling and it seems to be very hit and miss.  WE both have new iPhones and I have an Orbi mesh network so internet/wifi connectivity is not the issue.

I am considering the ATT Cell Booster but I have read various conflicting levels of success with the product. Any thoughts / suggestions?  

sandblaster

ACE - Expert

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59.8K Messages

3 m مضت

Are you sure your phones are staying connected to WiFi calling? If your cellular signal is strong enough, your phones may switch to cellular. Unless you see “AT&T WiFi” as your carrier, you are not connected to WiFi calling. Try putting your phones in airplane mode and turning WiFi back on. That will force the phone to stay on WiFi calling. See if that is any better.

New Member

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5 Messages

3 m مضت

Thanks. They are staying in WiFi calling.  The top left of the screen shows ATT wifi.

ATTHelp

Community Support

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200.3K Messages

3 m مضت

We'll be happy to look into what's going on with your reception @sgarriso30040.

 

We'd suggest trying some basic troubleshooting, including:

  • Resetting your network settings. You can do this by going to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.
  • Toggle Airplane Mode on and off. 
  • Try using our troubleshoot and resolve tool for phone call issues.

If the concern persists, we'll need a few more details:

  • What ZIP code are you located in? Do you have service issues only at home? We can check the towers in the area to see if there's an issue there.

We look forward to your response so that we can get this resolved for you!

 

Darais, AT&T Community Specialist

New Member

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5 Messages

3 m مضت

We are located in Cumming GA 30040.  A close intersection is Will Allen Dr and CenterGrove St.  The entire area only seems to get 1 bar of service.

ATTHelp

Community Support

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200.3K Messages

3 m مضت

Thank you for the update @sgarriso30040.

 

We checked your area, and it is all clear from outages or disruptions. Check to see if your home has towers or coverage in your area by entering your street address in the wireless field. In addition:

  • To provide you a personal solutions, update us on the results of the troubleshooting link provided above to find the root cause, follow the prompts based on your experience. This will help narrow down what it could be causing the connecivity and signal loss. 
  • Since you have moved 7 miles away, make sure to reset your network settings so that you can connect to the tower nearest you. Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings
  • Replacing your SIM may be the next option if your device is having difficulties connecting to the network and have followed all the troubleshooting steps. 

Share with us the results of the troubleshooting link, and we'll go from there. Thank you for reaching back out to the AT&T Community Forums.

 

Alasani, AT&T Community Specialist 

New Member

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5 Messages

2 m مضت

Followed the troubleshooting link and answered the required questions. The final answer was call support as the Q&A was useless.

Will ATT provide a booster when the coverage is so poor in such a populated area or can they please update the towers coverage area or strength

sandblaster

ACE - Expert

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59.8K Messages

2 m مضت

No, ATT will not provide a booster. If you want one, you need to buy one. Whether or not they will update towers and improve coverage, no one here knows. Even if they do, it could take years for coverage to improve. If ATT doesn’t provide the coverage you need where you need it, switch to a carrier that does.

GLIMMERMAN76

ACE - Expert

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23.4K Messages

2 m مضت

you could be in a shadow now.  the signal goes out from the tower like a triangle and does have gaps on the side.

New Member

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5 Messages

2 m مضت

So no fixes regardless of in a "shadow" or a truly weak coverage area.  May be time to switch providers if Verizon has a stronger signal.  Thanks for the help.  Wish that wasn't the answer.

OttoPylot

ACE - Expert

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18.8K Messages

2 m مضت

WiFi-C is really the preferred method do improving poor in-home coverage. If your other devices have no issues connecting via WiFi then, in theory at least, your phone's should have no problems either. Make sure WiFi-C as well as WiFi is enabled. The cellular towers have no bearing on the WiFi-C other than potential "interference" by broadcasting a signal that may be just stronger than your WiFi signal so the phone will connect, or attempt to, connect to it. If the tower signal varies then the phone will have issues knowing which signal to lock onto.

We use the Orbi Mesh WiFi system for WiFi-C and it works perfectly with clear, reliable calls. Is AT&T your ISP? Much better than AT&T's Cell Booster  (femtocell). 

ATTHelp

Community Support

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200.3K Messages

2 m مضت

Hello sgarriso30040, WE're here to help you with low signal.

 

Many things can affect your wireless signal, some will surprise you! Learn about what can affect your wireless signal, and what you can do to improve it. 

 

Sometimes, during peak times, AT&T may slow down speed to keep everyone connected. Also, if you see a drop in service, or slow speeds, at a specific time, this could indicate another issue, like equipment around you emitting interference. It could also mean something on your device is causing issues. 

Rural areas tend to have weaker signals. One of the reasons, the distance you are from the towers. This means your home may get a weaker signal compared to the center of town. The reason, the tower may be optimized for town center since more people tend to be there. 

 

Normally, the signal is not an issue in rural areas. But when it is, a key factor to think about is the terrain. If you are in a hilly or mountainous area, you may experience a weak signal, the reason, the signal is being blocked not only by the land, but whatever ground elements are there. You factor in building construction, especially those will metal roofs, you can understand why the signal may be weak. 

 

Here is other helpfullinks regard poor signal.

 

Let us know if this helps.

 

Thank you for visiting AT&T Community Forums!

 

Carlton, AT&T Community Specialist 

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