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2 Messages

Mon, Mar 16, 2020 5:35 PM

Got incorrect balance due from reprogram Unlock request Iphone 6

I was given this old Iphone 6 phone and it is free and clear from AT&T, and the former owner says there is no monies due on the phone , yet AT&T will not unlock the phone saying balance due on phone?

We want to reprogram the phone for a homeless person , please let us know how this can be resolved?

Accepted Solution

Official Solution

ACE - Sage

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101.8K Messages

3 years ago

This is a customer populated Forum please edit your post immediately and remove all of your personal information including the IMEI of the phone.

If the original owner did not pay off the phone or their account balance AT&T will not unlock the phone.

Just because it is not unlocked does not prevent the phone from being used on AT&T, Cricket, Net10, or any other mvno of AT&T.
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