AT&T Holiday Deals & Gifts - Don't miss these holiday deals on the latest devices!
Troubleshoot your device issues
J

New Member

 • 

1 Message

Tue, Jul 21, 2020 5:00 AM

Google is locked on my motorola G7

I bought a motorola g7 and I checked the imei and it was not stolen then I realized it was google locked and have no idea how to bypass it please help me get in my phone

Accepted Solution

Official Solution

GLIMMERMAN76

ACE - Expert

 • 

23.5K Messages

2 years ago

If its google locked the only person that can get rid of it is the original owner.  My guess is it has factory reset protection on also.

ATTHelp

Community Support

 • 

204.1K Messages

2 years ago

Hi @Jrd0384,

 

Thank you for reaching out. We are more than happy to take a closer look.

 

We are curious to know what carrier the G7 was initially purchased from. Also, what exactly did you mean when you said you could not get in to the phone? Is the screen locked so that you could not get into the applications? From whom did you purchase this device? Did you try to do factory reset?

 

With more information, we'd be able to assist further.

 

Doyin, AT&T Community Specialist.

ACE - Sage

 • 

102.2K Messages

2 years ago

This is correct.  👆. Only the user who locked it can remove the lock. 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.