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Go Phone Unlock?
Okay, I am reaching out on this forum as last resort since multiple calls to support and use of online chat have resulted in a very poor consumer experience.
I was an ATT customer for many years and held multiple devices including 2 Go Phones that were in service for well over 6 months. The phones are now 2+ years old and I would like to use them as a backup device or when traveling out of the country. It seems like a reasonable request especially since they are older devices and have been paid for many times over in past charges as an ATT customer. However, multiple attempts to get these devices unlocked results in frustration as I am routed back to the automated unlock portal which denies the unlock stating them must be in-use for 6 months. The one device was in use for almost 2 years! I have an ATT account statement showing the service and yet this was not recognized and I was simply told to go down to a local ATT store (they have no authority to unlock phones).
Is there no exception process that handles what would be a valid request outside of the automated portal?