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Minnie111's profile

Contributor

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2 Messages

Mon, Apr 17, 2017 9:59 PM

Getting calls from unwanted, private number.

I've been getting multiple calls from a private number on my LG Xpression, and I have no idea how to block it. Is there any way I can do this?

Accepted Solution

Official Solution

ATTHelp

Community Support

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199.9K Messages

5 y مضت

Hey there @Minnie111!

 

I definitely understand being concerned about calls from a private number, as you have no idea who is contacting the phone.  I would be happy to look into blocking options for your LG Xpression.

 

After some checking around, I found there were two editions of the Xpression, the original and then the 2.  Both phones are showing settings for Call Blocking, however based on what I am seeing you would need to be able to enter the number for it to take effect.

 

To locate the settings on your device, please check out our Device Support page.  Once you reach the index, make sure it matches your make/model.  Then please select Tutorials > Calling > Block or Unblock Calls.

 

With the number coming up as private, this means there are no digits populated which the block can be placed on.  At this time, we do not have a way to get this to take effect when the calling number is not able to be picked up by your phone.  I apologize for any inconvenience this may have caused.

 

I hope this helps, please have a great day!

 

Fiona, AT&T Community Specialist

Contributor

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2 Messages

5 y مضت

Thank you, Fiona. Will definitely use these tips in the future.

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