New Member
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2 Messages
Get a PUK (Pin Unlock Key) code Instructions No Longer Valid -- How to obtain PUK in 2022?
I am getting a SIM Blocked error on my Nighthawk LTE Mobile Hotspot Router and need the PIN Unblock Key (PUK) to unlock my PIN. I've worked with the online chat and help which led me to a document called Get a PUK (Pin Unlock Key) code which references sections and links on the Manage My Device which do not exist "Under See device options, select Get your PIN unlock key (PUK)".
sandblaster
ACE - Expert
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58.7K Messages
4分前
Those instructions are for postpaid accounts. You probably have a prepaid plan, prepaid must call for a PUK code.
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kdfederer
ACE - Expert
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12.6K Messages
4分前
Those instructions don't work for postpaid either
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thoth_hermes
New Member
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2 Messages
4分前
I called ATT Support and was told I need to go to a physical store to have them set up my passcode before I can get my PIN unblocked. Did I just get an untrained representative on the line or is this standard protocol?
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ATTHelp
Community Support
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194.9K Messages
4分前
Hey there, thoth_hermes! Let's help you find the PUK for your SIM!
Allow us to gather a few more details to better assist you:
We look forward to your reply!
Jonye, AT&T Community Specialist
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