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thoth_hermes's profile

New Member

 • 

2 Messages

Fri, Apr 22, 2022 4:41 PM

Get a PUK (Pin Unlock Key) code Instructions No Longer Valid -- How to obtain PUK in 2022?

I am getting a SIM Blocked error on my Nighthawk LTE Mobile Hotspot Router and need the PIN Unblock Key (PUK) to unlock my PIN. I've worked with the online chat and help which led me to a document called Get a PUK (Pin Unlock Key) code which references sections and links on the Manage My Device which do not exist "Under See device options, select Get your PIN unlock key (PUK)".

sandblaster

ACE - Expert

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58.7K Messages

4分前

Those instructions are for postpaid accounts. You probably have a prepaid plan, prepaid must call for a PUK code.

kdfederer

ACE - Expert

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12.6K Messages

4分前

Those instructions don't work for postpaid either

New Member

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2 Messages

4分前

I called ATT Support and was told I need to go to a physical store to have them set up my passcode before I can get my PIN unblocked. Did I just get an untrained representative on the line or is this standard protocol?

ATTHelp

Community Support

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194.9K Messages

4分前

Hey there, ! Let's help you find the PUK for your SIM!   

 

Allow us to gather a few more details to better assist you: 

  • Were you able to visit your nearest AT&T Store? We'd like to know if they were able to assist and what feedback they provided.
  • How are you searching for the PUK through your account? Try using both the myAT&T app and your web browser.
  • Have you had any case escalated for further assistance? If not, please let us know so we can escalate one for additional support on your behalf.     

We look forward to your reply!

 

Jonye, AT&T Community Specialist

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