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Community Support

 • 

2.5K Messages

Mon, Feb 12, 2018 8:42 PM

Firmware Updates – Things To Know From AT&T

  When is the update coming for my smartphone?

Software_Update_.png

The Update Is Out, Why Can't I Download It?

You're wondering why your device has not downloaded the latest update, am I right?. The simple answer is, the update may not be ready just yet. Some updates are rolled out slowly and not all devices will get them at the same time. This is a safety precaution in case of issues. When it will be ready? Soon we hope and ask for your patience.

 

In other instances the update is available, but there are issues preventing the download which are listed below: 

 

Requirements To Update:

  • AT&T Branded Device - Software update releases are only available for AT&T branded devices. This means if you brought your device from another carrier, it may not download. You may need to contact the manufacturer. 
  • The device must be on the AT&T network to download the update
  • A compatible device – Some software updates are not available for all makes & models due to the hardware requirements needed to download the update. This is controlled by the manufacturer and not AT&T. 
  • Wi-Fi Connection – Some updates require an internet connection. Connect to Wi-Fi to download the update.
  • Space - If your device does not have enough space, consider erasing unneeded files to make room.
  • If the device was not originally on the AT&T network, the update may fail.
  • Power - Your device may need at least 80% battery power. 

Note: You may need to contact the original carrier, or manufacturer, to download the latest updates if your device is not AT&T Branded.

FirmwareUpdate.jpg

Is There An Update for My Phone? 

In some instances, the manufacturer may not have released an update for your device. You can check what version is available and the latest release date using the instructions below.

 

Check For & Update Your Device

  1. Visit Device Support.
  2. Select or change the selected device brand and model, if needed.
  3. Scroll down and select the System dropdown. 
  4. Then choose Software update.
  5. You'll see details like: Release date, software version, and more
  6. Repeat the above steps to check for software updates for a different device.

If you are wondering how to check for an update on your device? Check out our step by step guide, just choose your device. 

Don’t see an update listed? An update may not be available for your device or it has not been released yet.

 

ChrisZ, AT&T Community Specialist 

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

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Official Solution

Community Support

 • 

2.5K Messages

3 y ago

Having trouble downloading the latest update? Check out our article above to learn why it is not downloading and fixes. 

 

ChrisZ, AT&T Community Specialist 

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

GLIMMERMAN76

ACE - Expert

 • 

21.7K Messages

3 y ago

@ATTHelpForums @ATTTimCS

 

It would also help to put in the guide to get software updates YOU MUST BE A  ATT CUSTOMER connected to ATT TOWERS to get the update.  This goes for all android devices.....

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

 • 

3 Messages

2 y ago

i bought my device in the US and now i'm overseas using the local country's carrier. is it not possible to update my device's software over wifi through other means? 

GLIMMERMAN76

ACE - Expert

 • 

21.7K Messages

2 y ago

Yeah your not gonna get updates ever.  Att does not use smart switch.  They only update phones for customers

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

 • 

3 Messages

2 y ago

i used to have a verizon samsung phone where i could keep the software updated through smart switch....is that possible for ATT devices? 

Contributor

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3 Messages

2 y ago

well that's not good. looks like I'll have to flash custom ROM on in that case. 

New Member

 • 

1 Message

1 y ago

I went thru the trouble of signing up for an account, so that I could say that my AT&T 40440 PHONE IS A PIECE OF CRAP. IT DOESN'T HAVE ANY INTERNET COMMUNICATION PRODUCTS, DOESN'T TAKE SKYPE OR WHATSAPP OR WHATEVER.

If I had know that this phone was such a (Edited per community guidelines), I would not have bought it. I will take every opportunity to bad-mouth AT&T and their crappy phones.

(edited)

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