Filed unlock request November 19, still in progress
I submitted an unlock request on November 19 for Alcatel 5002R model that was AT&T pre-paid. Phone paid in full when purchased from Target. Been using AT&T pre-paid plan for over 2 years. Now need to switch networks. Filed unlock request November 19, 2023 and status still says in progress. Called customer service and said they would look into it. No action so far. My congressman's office said to file an FCC complaint against AT&T but before I do, I will give them one more chance. Please advise.