False information by At&t Representative in live chat.
I have purchased an iPhone 11 pro from 3rd party person in Facebook Market on March 21st, 2020 which is locked to the At&t network.
Before my purchase, I have reached out to At&t customer support via live chat app and have provided them the IMEI number of that phone to verify it is good to buy and if I can use under the At&t network. The At&t representative confirmed it is good to buy and use it without any problem (I have all proofs).
By trusting the At&t representative statement I have purchased that iPhone by spending almost $600 form 3rd party person.
After a few hours, with my friend suggested I have verified the same IMEI on the 3rd party website it’s shows Blacklisted I got scared and gave a call to At&t customer support (611). This time At&t representative said it is blacklisted on SEP 2019.
I have questioned them why the live chat representative provided the wrong information to me. There is no proper response to my question and they blamed me like I made a mistake buying device from an unknown person.
My only question to At&t authorities is why did the Live chat support representative provide me false information? Is this how customer service is provided to loyal customers who are with AT&T for a long time? We believe in you (AT&T) so we double-check before we make purchases and this incident has dropped expectations on AT&T. Due to this false info, I have purchased the phone and lost almost $600. What should I do now and how At&t will resolve my problem.
It would be very helpful if someone can investigate this and provide me an alternative for the loss. I am more than happy to provide all the proofs I have from the live chat.
At&t please help me here, I spent all my savings on this phone.
This is the chat Reference Number: (edited per community guidelines) you can find IMEI details in that.