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theRealestFemC's profile

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Thursday, February 1st, 2024 10:34 AM

Error code when logging in

I'm trying to purchase a Hotspot plan for my car. I can log into my account just fine but when I click purchase and it makes me sign in again, it tells me my username and password don't match. I've tried clearing cache and everything. I don't know what to do

Community Support


231.3K Messages

3 months ago

Hey @theRealestFemC, we understand the importance of having a fully functional AT&T Application and want to help you.


The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact us page -, and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help

Thank you for visiting AT&T Community Forums!

KenK, AT&T Community Specialist 

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