What is happening with 3G?
D

New Member

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2 Messages

Wed, Sep 1, 2021 10:39 PM

emblem solutions 341u phone I did not order

I'm being sent a phone from emblem solutions that I did not order.  What's going on?  There was a previous post about 

New Member

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2 Messages

3 m ago

there was a previous post about this that was deleted.  You need to explain to your customers what is going on.  Getting thru to phone support takes hours and is practically impossible.  I'm gathering that you totally screwed up somehow...but you've got to fix it.  Hiding it won't help.

Constructive

Employee

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24.3K Messages

3 m ago

Actually there’s been 100s of posts about it.  AT&T is sending free phones to those who have phones that will no longer be compatible with AT&T network. You can choose to accept the phone or purchase your own 

ATTHelp

Community Support

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175.7K Messages

3 m ago

How's it going @? We'd like to look into why you're receiving a 341u device from Emblem Solutions.

 

There has recently been a upgrade to the network which resulted in the 3G network sunset. We want to check if you're affected by this change.

  • Did you receive any notifications from AT&T via text or email (check your junk mail)?
  • What's the make and model of your device?

AT&T wants to show their appreciation and keep customers from experiencing service interruptions due to the 3G shutdown by providing a FREE replacement device, SO:

  • No monthly off-setting credits, the device is paid off when you receive it.
  • There is no installment Plan requirement.
  • There are no upgrade fees.
  • There are no taxes.
  • There is no rate plan required.

AT&T is sending eligible customers an email, SMS and a letter via direct mail advising customers that AT&T will be sending them a free replacement device because their 3G supported device will not be supported by AT&T's network after February 2022

 

These customers will be receiving a similar replacement device free of charge. The device will begin shipping 10 days after receiving the notification. 24 hours prior to your device shipping, you'll receive an email with order and shipping details. Please be sure to use the SIM that comes with the new device for the activation process. You have 30 days from the time your device is shipped to activate the device before it'll be auto-activated, deactivating your old device. Once you've activated your new device, you can recycle your old 3G device.

 

Customers can call 1.866.895.1099 to receive assistance with activating their new device.

 

Once these details are confirmed and this is not the case for your concern, then we'll dig deeper, and figure out why you're being sent a new device that you didn't order.

 

Thank you for contacting AT&T Community Forums.

 

Jonye, AT&T Community Specialist

 

 

 

 

New Member

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5 Messages

1 m ago

I did not order a new phone from AT&T I have one I'm out of the country I have a note 10 plus which is working compatible but they turned off my turned off my SIM card in the Philippines so is the Philippines so I cannot call the USA why did they do that I did not order a new phone or a SIM card

New Member

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5 Messages

1 m ago

Why is AT&T replacing my phone I have A4G phone a Samsung note 10 plus and they killed my SIM card in the Philippines I have no way of going to the United States and getting that phone they sent me and the same what can I do

Constructive

Employee

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24.3K Messages

1 m ago

Nothing you can do your phone isn’t compatible with the AT&T network. 

New Member

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5 Messages

1 m ago

I'm sorry yes it is I have been using it since may of this year I have notified at &t and checked before they deactived my Sim my phone is 4 g

New Member

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5 Messages

1 m ago

I had them check and they told me it would be deactivated 

New Member

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5 Messages

1 m ago

they checked an it would not be deactivated 

Constructive

Employee

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24.3K Messages

1 m ago

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