KTKGMAB's profile



1 Message

Fri, Apr 28, 2017 2:27 PM


Email will not open

Community Support


191.9K Messages




Welcome to the Community Forums!  I’m sorry to hear you are experiencing issues with your email.  I would be happy to assist you with this today.


First step is to power off the device.  If you could do this by holding the Power and Volume down button until the device vibrates, I would appreciate it.  This is called a soft reset; it will not clear out any personal information and gives the phone a nice refresh.


If the issue persists, we have a wonderful Troubleshoot &Resolve tool.  Make sure your phone’s correct make and model is set, and then for the issue choose Email.   Please run through all the troubleshooting steps until the end.


I hope you are able to open your emails, and please have a fantastic rest of your day!


Jessica, AT&T Community Specialist


Need help?
Fix, replace or check device delivery
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.