Troubleshoot your device issues
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New Member

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6 Messages

Wednesday, November 30th, 2022 8:32 PM

Email using OUTLOOK

Anyone else that uses Outlook having a problem sending email to your iphone???  I can send it via any of my other email accounts with no problem.  Outlook will not go through?

ATTHelp

Community Support

 • 

207.4K Messages

2 months ago

We are here to help with sending emails from your Outlook email address via your iPhone, @bhart547.

 

We do understand how important it is to be able to send your email from your iPhone.

 

We can use a little more information to be able to provide you with the best next steps. 

  • Are you using email-to-text to send emails from Outlook to your iPhone? If so, you want to make sure you compose your message as yourwirelessnumber@txt.att.net (text message).

  • Do you have any security apps on your iPhone such as Call Protect or ActiveArmor? If so, these apps may be marking your email as spam causing them to not go through.

  • Are you able to send emails to other devices from your Outlook email address? This will help us with our next steps.

  • Are you able to receive emails on your Outlook account? This will help with our next steps.
  • Are you getting an error message when the email does not go through? This will help us determine what is causing your emails to not go through.  

 

We look forward to your response. 

 

Clarissa, AT&T Community Specialist 

New Member

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6 Messages

2 months ago

Again,

I can send email to my phone via any of my other email accounts with no problem.  It' only Outlook that has become a problem. I haven't changed anything.  Yes I recieve emails just fine on my pc.  The problem started about two weeks ago. Here's the error message. 

Delivery has failed to these recipients or groups:

To Cell ([email scrubbed])
Your message couldn't be delivered. Despite repeated attempts to contact the recipient's email system it didn't respond.

Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that their email system isn't accepting connection requests from your email system. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem.

For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361.









Diagnostic information for administrators:

Generating server: DM6PR04MB4874.namprd04.prod.outlook.com
Total retry attempts: 14

[email scrubbed]
Remote Server returned '550 5.4.300 Message expired -> 450 4.2.0 <[email scrubbed]> - 0Qs7pRszxJqM80Qs7p1LqX - Service temporarily unavailable'

Original message headers:

Received: from SJ0PR04MB7437.namprd04.prod.outlook.com (2603:10b6:a03:299::9)
 by DM6PR04MB4874.namprd04.prod.outlook.com (2603:10b6:5:18::31) with
 Microsoft SMTP Server (version=TLS1_2,
 cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.5857.23; Wed, 30 Nov
 2022 05:54:12 +0000
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Received: from DM6PR04MB7084.namprd04.prod.outlook.com (2603:10b6:5:242::15)
 by SJ0PR04MB7437.namprd04.prod.outlook.com (2603:10b6:a03:299::9) with
 Microsoft SMTP Server (version=TLS1_2,
 cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.5857.23; Tue, 29 Nov
 2022 17:48:22 +0000
Received: from DM6PR04MB7084.namprd04.prod.outlook.com
 ([fe80::acdb:ae0c:bc4a:b126]) by DM6PR04MB7084.namprd04.prod.outlook.com
 ([fe80::acdb:ae0c:bc4a:b126%4]) with mapi id 15.20.5857.023; Tue, 29 Nov 2022
 17:48:22 +0000
From: "Rebhart1953" <[email scrubbed]>
To: "To Cell" <[email scrubbed]>
Content-Type: multipart/alternative; boundary="------------060404020706070906080707"
Date: Tue, 29 Nov 2022 11:43:58 -0600
Message-ID: <[email scrubbed]>
Subject: Test
User-Agent: OEClassic/3.2.79 (Win7.7601; P; 2022-11-14)
X-TMN: [RMoDNhDp5vaBf9FgZHJsQL91yDABlIoK]
X-ClientProxiedBy: SA9PR13CA0141.namprd13.prod.outlook.com
 (2603:10b6:806:27::26) To DM6PR04MB7084.namprd04.prod.outlook.com
 (2603:10b6:5:242::15)
Return-Path: [email scrubbed]
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Final-Recipient: rfc822;[email scrubbed]
Action: failed
Status: 5.4.300
Diagnostic-Code: smtp;550 5.4.300 Message expired -> 450 4.2.0 <[email scrubbed]> - 0Qs7pRszxJqM80Qs7p1LqX - Service temporarily unavailable
X-Display-Name: To Cell

(edited)

ATTHelp

Community Support

 • 

207.4K Messages

2 months ago

Hi there, @bhart547. Thank you for coming back and for providing the bounce back message. Let's look at this deeper.

 

What we are going to do is bring you into the AT&T Direct Message space. You will notice a chat icon next to a bell icon, in the upper right corner of this thread, next to your Forums icon. Our next message to you will appear there.

 

In the meantime, please gather your account information. Do not post it publicly. We will ask for it privately.

 

Looking forward to working with you to resolve your sending email from Outlook.

 

Matthew, AT&T Community Specialist

New Member

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1 Message

1 month ago

I use my sbcglobal.net email on Currently from ATT (on the web). Now I have purchased Outlook 2021 standalone & I'm trying to connect the two so I can view my mail on my desktop )in Outlook standalone) with out webmail. First step is to open Outlook app & enter my password: can't do that & also can't get the IMAP or POP settings right. Can someone help...please?

Barb

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