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2 Messages

Wed, Mar 25, 2020 2:38 AM

Download Pending issue. New AT&T Prepaid Nokia 3.1A TA1140.

Just bought phone 3 days ago. It won't even download the AT&T update. I've tried restarting, clearing cache - even though I've only used phone to make a few calls. Checked coverage, tried wi-fi, forced stop, toggled everything suggested on Google, etc.

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ATTHelp

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120K Messages

2 months ago

We can definitely help you with software updates, @earlkliethermes.

How much memory do you have available? Whats your current software version?

Please provide a few more details so we can take a closer look. Thank you!

Kenneth, AT&T Community Specialist 

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2 Messages

After 3 sessions of 2+ hours on hold for phone support and getting cut off after 2 minutes with an agent twice, never connecting with one the other time, I got Best Buy to take back the Nokia phone with their apologies. I am PERMANENTLY finished with AT&T and Nokia.