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New Member

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7 Messages

Tue, Sep 28, 2021 10:03 PM

Does Netgear Nighthawk LTE Mobile Hotspot Router have unlimited plan, shared with 2 new cell phone Unlimited plans?

Currently have the basic starter 1.5 internet plan. Was told that we cannot get any faster service due to location from the central location. Went to AT&T authorized retailer and was told I could get a bundle deal with switching over 2 Verizon phones to new phones at AT&T, purchase DirectTV Streaming, a Digital Phone box and a Netgear Nighthawk LTE Mobile Hotspot Router. It was explained using the router would bump the internet speed up to 50mbps which is an improvement of Uverse broadband of < 1mbps. Been having some problems getting connected so I contacted the manager of the authorized retailer local AT&T store. He helped me get it working and insisted I have unlimited data on my 2 new cell phones and the Nighthawk router that the unlimited data is for all three. Today I went to a corporate AT&T store and upon checking my account, they said when they rang up the bundle deal at the authorized dealer (AT&T local store), they showed the router as a "line" and thus the ONLY amount I would get from it would be limited to the hot spot allowance 50 mbps or whatever it is when you use it for travel, etc. They said it was NOT unlimited like I was told. I'm still within the 14 day return period so I need to know who to believe. I want to continue playing with the router to see if I can get streaming to not be blurry but now afraid to as it's telling me on the top of the router I have 3 days left for the 5.XX data. But just now I looked for the exact amount of data but can't find it on the device. SO my question is if I have two active wireless phones with unlimited talk, text and data and also have 20 or 40 gb hotspots per phone, does the nighthawk LTE hot spot mobile router also have unlimited data or limited to 50 mbps hot spot only? Or can you purchase just a data plan only for the Nighthawk?  I can't get logged into my account for the new bundled service for the wireless phones and Nighthawk router but the corporate AT&T Store could and they said it was bundled up weird. Thank you.

lizdance40

ACE - Sage

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89.4K Messages

1 m ago

No.  I don't know what they sold you, but there is no plan that gives you unlimited data on a mobile hotspot. And as far as speed, speed is never guaranteed on any cellular device. 

There was a retired unlimited plan that did allow mobile hotspots, but that was three or four plans ago and several years. Currently the only plan available for a mobile hotspot would be a metered plan like the prepaid 100 Gig plan for $55.

(edited)

New Member

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7 Messages

1 m ago

Thank you. I'm about done with this AT&T Authorized retailer because he keeps telling me things that aren't completely true and confirmed with a corporate store. Sigh. Just needed some clarification to I can figure out who to believe. Thanks!

New Member

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7 Messages

1 m ago

One more question, if I want to return this Nighthawk LTE Mobile Hotspot Router, how do I go about setting it to factory reset since I have an account set up via attwifimanager? So it's not showing my network name and password for the "network"?

lizdance40

ACE - Sage

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89.4K Messages

1 m ago

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