I have two paid Samsung A51 phones that were used in a post-paid plan and I switched carrier. We need to unlock these phones.
Submitted request online and got the following response:
Your AT&T PREPAIDSM phone comes with a device unlock app on it. Please use this app to make your request.
Thanks for choosing us,
These were not prepaid phones and there is not an unlock app on them. I downloaded an ATT unlock app and it did not work. I need the code to unlock the phones. THESE WERE NOT PREPAID PHONES