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Troubleshoot your device issues
vegaw's profile

New Member


1 Message

Thursday, March 9th, 2023 11:57 AM

Device Unlock

I have two paid Samsung A51 phones that were used in a post-paid plan and I switched carrier.  We need to unlock these phones. 

Submitted request online and got the following response:

Your AT&T PREPAIDSM phone comes with a device unlock app on it. Please use this app to make your request.


Thanks for choosing us,


These were not prepaid phones and there is not an unlock app on them.  I downloaded an ATT unlock app and it did not work.  I need the code to unlock the phones. THESE WERE NOT PREPAID PHONES

ACE - Sage


118.2K Messages

1 year ago

Att unlock portal is not functioning correctly.  

File an FCC complaint.  The complaint is forwarded to AT&T upper management and someone will call you 

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