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Troubleshoot your device issues
vegaw's profile

New Member

 • 

1 Message

Thursday, March 9th, 2023 11:57 AM

Device Unlock

I have two paid Samsung A51 phones that were used in a post-paid plan and I switched carrier.  We need to unlock these phones. 

Submitted request online and got the following response:

Your AT&T PREPAIDSM phone comes with a device unlock app on it. Please use this app to make your request.

 

Thanks for choosing us,

AT&T

These were not prepaid phones and there is not an unlock app on them.  I downloaded an ATT unlock app and it did not work.  I need the code to unlock the phones. THESE WERE NOT PREPAID PHONES

ACE - Sage

 • 

118.2K Messages

1 year ago

Att unlock portal is not functioning correctly.  

File an FCC complaint.  The complaint is forwarded to AT&T upper management and someone will call you 

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