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Related help: Unlock your AT&T phone or device
Wed, Jun 15, 2022 6:52 PM
Hello @CFLSHAWN, we're happy to help with information in regard to pending unlock requests.
Pending requests could mean that we need to do additional research. It can take 7 business days, or longer, for your request to be processed. If it is stuck in pending, it should cancel out and you can resubmit it by:
Be sure to check our eligibility requirements to ensure your device can be unlocked.
If a phone is purchased from a non-AT&T authorized dealer or sites like eBay, AT&T may be unable to unlock the device. Before purchasing the device, make sure the seller performs the unlock request. In some instances, you will have to contact the seller to perform the request. If the device was purchased by another provider, they should have online resources to unlock the device.
Check your email (including spam or junk folders) or text messages for updates on your request. If you don't have a wireless phone account, you have to select Confirm request on the email we sent you. We're here if you have any questions. Thank you for contacting AT&T Community Forums.
Alasani, AT&T Community Specialist
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