Troubleshoot your device issues
ATTMobilityCare's profile
Community Support

Community Support


15.2K Messages

Friday, July 29th, 2016 5:33 PM

Device Software Update: Microsoft Lumia 830


Nokia Lumia 830.PNG

Hello Community!


AT&T released a new Windows 10 update (MR1) on July 28th, 2016, for the Microsoft Lumia 830 (SKUs 6664A). The Windows 10 update is only available over Wi-Fi via the Windows 10 Upgrade Advisor app, which you need to download from the Windows app store. A Wi-Fi connection is required.


You can read the full details here, or read more below!

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

1 Attachment

Accepted Solution

Official Solution

Community Support


15.2K Messages

8 years ago

Update summary
Effective July 28, 2016, Microsoft released an update for the Nokia 830 (RM983). This update will be available Over-The-Air (OTA) using a Wi-Fi connection.

Software update includes
Windows 10 operating system:
  • Built-in Applications – photos, maps, messaging, music, video and more.
  • Cortana – personal assistant
  • Improved multi-task and organize capability for improved productivity
  • OneDrive - online storage
  • Secureboot – supports quick and secure reboot
  • Windows Defender - malicious malware protection
  • Windows Store – for access to hundreds of thousands of applications.

What to expect after the update
Although there should be no impacts to settings or data, we recommend that you back up your media files to a PC, or by using a favorite application, prior to upgrading the software. You won’t be able to use your phone while the update installs.

To update the software

The upgrade to Windows 10 is an “opt-in” experience. You will need to download and install the Windows Upgrade Advisor app on your device and enable it for the upgrade. Enable must be checked to get the upgrade. The package will be pushed via OTA directly to the device. You will have the option to "postpone" or "install" the update immediately to your device. The software can be downloaded via a Wi-Fi connection. If you select to "postpone" the installation of the update, the notification will pop up again in about two days. The notification cannot be postponed permanently.

You may also manually check for update availability by:
  1. From the Start screen, scroll to and tap Settings.
  2. Scroll to and tap Phone update.
  3. Tap Check for update.
  4. The device will determine if new software is available, and begin downloading the software update.
  5. When complete, a completion message will be displayed.


Tim, AT&T Community Specialist



295 Messages

8 years ago

Help. My 830 automatically received the OTA update and then installed in teh middle of the night, this morning the phone won't launch. I'm stuck in an endless loop of the initial "Nokia" screen but the OS never launches.


I was already on WM10 via the Release Preview ring of the insider program.


Any help?

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.