Troubleshoot your device issues
C

New Member

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5 Messages

Friday, February 23rd, 2024 1:31 AM

Cubot King Kong Power

I need a rugged phone but ATT made mine obsolete and sent me a samsung galaxy. I bought a Cubot King Kong Power phone and tried my sim card, it will show my phone number and ATT but no service. The manufacturer stated it was not compatible with ATT but some of the reviews said it would work if you inputted some things manually. The phone is compatible with T-mobile and I will switch to them if needed. Really frustrated with ATT for making my much liked rugged phone obsolete and any ATT supported equivalent rugged phone is $600+. Is there an easy fix or should I ditch ATT like I should have 2 years ago?

ACE - Expert

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32.1K Messages

2 months ago

If by obsolete you mean your phone was not 4G LTE, that would have been obsolete by any United States carrier.

To be sure on compatibility, what are the exact model numbers of both the old phone and new one you're trying to use? Have you already checked against AT&T's compatibility list for the new phone? If the manufacturer said it wasn't compatible seems like quite the risk to purchase based on some 'reviews' saying they got a workaround.

For rugged phones you might look into Kyocera as they do make phones for the different carriers, or manufacturer unlocked. They don't make any T-Mobile branded ones anymore, but they do still have unlocked that are compatible. T-Mobile went with the CAT brand (the big construction vehicle company), but the manufacturer they used apparently shut down 3 weeks ago (not sure what happened there), but you can still order their unlocked phones for the moment. Though Kyocera's best rugged smart phone became a Verizon exclusive (I had the earlier generation before that and was one of my best phones ever).

Unfortunately rugged phones aren't cheap. But I would rather go with one of them instead of a flagship phone. Would have replaced mine several times over if it wasn't as durable as it is so long term value is there.

However if you say you should have ditched AT&T before, why shouldn't you now? I would expect something changed otherwise what is holding you back? To be clear I am not advocating for or against AT&T specifically, only that you should either keep or change to the provider that works best for you.

(edited)

Community Support

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231.3K Messages

2 months ago

Hi @CousinMike we understand where you're coming from and want to clarify things.

As the manufacturer stated, unfortunately the device is not compatible with our network. However, you can always use this link to know devices that are tested and approved for the AT&T network.

Additionally, you can also visit this link to purchase rugged phones that you like from our website.

We hope that helps!

 

Thanks for visiting AT&T Community Forums.

CrystalS, Community Forums Specialist.

ACE - Sage

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117K Messages

2 months ago

This is what a phone case is for 🤨

You narrowed your field by choosing a phone that already had the rugged case attached.

  There are more than a few sub-$20 rugged cases sold on Amazon, and three packs of tempered glass screen protectors that would have worked on any large battery AT&T compatible phone.

Think moto.  But they are hardly the only phone that works on AT&T.  

ACE - Expert

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32.1K Messages

2 months ago

Whether you get a phone that is built rugged or one with a case that makes it so, to be sure it works get it through the carrier or a manufacturer unlocked where they verify it currently works with AT&T (according to the manufacture, not reviews from unverified sources).

The best rugged phones I've had were the Kyocera DuraForce Pro and the Cat S62 (not the Pro version). Would have loved to get the DuraForce Ultra 5G, as it broke the mold by bringing performance and OS up to about current instead of being a couple generations back at the time as rugged phones tend to do, but that is Verizon exclusive.

ACE - Expert

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23.9K Messages

2 months ago

Rugged phones are niche product. Bullite could not compete with the smartphone market and how it is today.  Covid did the company no favors either.

Mentor

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88 Messages

2 months ago

As @formerlyknownas suggested, buy a good case. I've used Otterbox Defender series cases on my iPhones for years and they work great. They are often available at a substantial savings on Ebay. A couple of suggestions:

  • Buy from a reputable seller that offers free returns (seller-paid)
  • Be sure you're getting a genuine Otterbox product. Searches may show unbranded/third party products.

New Member

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5 Messages

2 months ago

Thank you for the replies, I was able to get the cubot phone to work by changing the APN to "AT&T phone".

ACE - Expert

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23.9K Messages

2 months ago

have a back up plan if they make it not work.

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