What is happening with 3G?
D

New Member

 • 

8 Messages

Thu, Oct 21, 2021 11:32 PM

Contacts not working on AT&T Alcatel Smartflip 4052R

I bought an AT&T Alcatel Smartflip 4052R to replace my 3G phone due to the coming upgrade.  My wife and I had AT&T GoPhones, now called Prepaid. The tech at the AT&T store mistakenly migrated my wife's phone number to my new phone. AT&T tech support said that the only way to fix the error was to replace the SIM card and do it over. I had added my contacts , saving to the SIM, prior to discovering AT&T's error. Now my phone won't let me add my contacts. Opening the contacts app causes it to search for the contacts endlessly. I performed a factory reset without resolving the problem.

ACE - Sage

 • 

90.4K Messages

1 m ago

The SIM card has the phone number on it.  Which sim has the contacts saved?  The one with your number in your wife's phone? 

New Member

 • 

66 Messages

1 m ago

The contacts menu won't work in that phone if you're using a 5g simcard.

(edited)

New Member

 • 

8 Messages

1 m ago

The original sim, which AT&T mistakenly put my wife's number on, had the contacts. The new sim, which correctly shows my number, has no contacts on it. The phone gave me the option of storing the contacts in the phone's memory or on the sim, and I selected the sim to save memory. This was all with the original sim with the incorrect number.

ACE - Sage

 • 

90.4K Messages

1 m ago

Okay so put your wife sim card in your phone and transfer all the contacts into your internal storage. Then put the SIM card back in your wife's phone, erace the contacts

New Member

 • 

8 Messages

1 m ago

My wife got fed up with AT&T's lack of service and switched to Consumer Cellular. The newer sim card is a different form factor than her old phone had.

Another commenter above stated that the contacts won't work if the phone has a 5G sim, which it does.

New Member

 • 

8 Messages

1 m ago

sidney_ponson - The card which held the new sim the AT&T store installed says 5G, even though the phone is 4GLTE. Does this mean I have to make another visit to their store (and wait an hour for my turn) to get them to put in a correct sim? And will they understand the issue? I don't have a lot of confidence in their technical abilities now.
 

New Member

 • 

66 Messages

1 m ago

No they probably won't believe you and would just give you attitude.  I would never set foot in an AT&T store.  Go to Target and get a prepaid sim card for $10.

(edited)

New Member

 • 

8 Messages

1 m ago

But then I would still have to get my phone number and prepaid account activated on it. Otherwise, it would be worth it to avoid the incompetents at the AT&T store.

ACE - Sage

 • 

90.4K Messages

1 m ago

The tech at the AT&T store mistakenly migrated my wife's phone number to my new phone. AT&T tech support said that the only way to fix the error was to replace the SIM card and do it over.

If your wife's phone number has been transferred to Consumer Cellular, then this is correct. You will have to have a new SIM card made with your phone number on it. They cannot correct the other SIM card. 

I had added my contacts , saving to the SIM, prior to discovering AT&T's error.

To what sim card?   The old, large one?  The new one with your wife's number? 

Now my phone won't let me add my contacts. Opening the contacts app causes it to search for the contacts endlessly.

Search where?    

I performed a factory reset without resolving the problem.

Factory reset what?  New phone?  Old phone? 

If you factory reset your old phone without saving your contacts to a SIM card that can be moved to the new phone, or without hand typing all of your contact list into the new phone, then your contact list is gone. 

If the contacts are not saved on an SD card that you can transfer to the new phone , and the SIM card will not fit because it's too large, that means you will have to manually type in all of your contacts to the new phone. 

     This is why smartphones have it over basic phones.  10 + years ago when basic phones were still common, there was a cable that they could attach from one phone to another to transfer information. Since those are less common, there are no cables anymore and customers are not helped to transfer data anymore. **The liability involved in losing a customer's data is too great so AT&T does not permit it.**

New Member

 • 

8 Messages

1 m ago

Most of your questions have been adequately answered above.

ACE - Sage

 • 

90.4K Messages

1 m ago

If it were clear, I would not be asking. 

Each of my questions is followed by, 'if this, then that' response.

The short and simple answer is you must manually transfer every contact 

ATTHelp

Community Support

 • 

175.7K Messages

1 m ago

Thanks for your detailed responses, @dbanoff.

 

As @lizdance40 stated, if possible you'll need to attempt to save your contacts on a SD card that you can use to transfer to your new device. If nothing else works, you'll need to go ahead and manually add each contact to your new device, as this would be the last available option.

 

If the contacts are not saved on an SD card that you can transfer to the new phone , and the SIM card will not fit because it's too large, that means you will have to manually type in all of your contacts to the new phone. 

 

Feel free to review more helpful tips and information on how to add in contacts to your device, using our Device Support Tool

 

Let us know your next steps and if this information helped!

 

Thank you.

 

Lynn, AT&T Community Specialist

New Member

 • 

66 Messages

1 m ago

You can activate the new sim card yourself by logging in to your prepaid account  you don't need to go to an at&t store.

New Member

 • 

8 Messages

1 m ago

Sidney - When I log into my AT&T Prepaid account, it shows my current balance. The options are:
Make a payment, Set up AutoPay, Add-ons, Plans, and Add a Line. the link to Feature Settings allows AT&T Mobile Security & Call Protect. However, I can't download the apps since my phone isn't a smartphone.

Thee is  no option to activate a new sim.

New Member

 • 

66 Messages

1 m ago

The website is https://www.paygonline.com there should be an option to change the simcard number associated with your device.

Need help?
Fix, replace or check device delivery
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.