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Contributor

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1 Message

Thu, Aug 18, 2016 3:22 PM

Contact for Customer Service Manager

I would like to know of a mailing address of an email address to send a letter to a customer service manager to know that someone will read and respond to my letter of disappointment for the bundling of wireless and Direct.

Responses

ATTMobilityCare

Community Support

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15.2K Messages

4 years ago

Hi @kerisc!

 

I can definitely help you out with that! I apologize for any disappointment that has been caused resulting from your bundled services! I would like the opportunity to get this resolved for you as soon as possible!

 

I can go ahead and get that information sent out to you in a private message. Be on the lookout for that!

 

If it is anything that I can assist you with, you can reach back out to me here! Take care and have a great weekend!

 

Kevin, AT&T Community Specialist

AT&T Customer Care

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Contributor

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1 Message

4 years ago

I would also like to get the information.  Thank you for your quick response assuming it will happen.

Brand User
ATTHelp

Community Support

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144.9K Messages

4 years ago

Hi @kerisc & @et2wilsey
 
For written correspondence, you can send it to:
 
AT&T
PO Box 10330
Fort Wayne, IN 46851-0330

They assist with escalations and any form of complaint.
 
Hope this helps! Take care!

Tim, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

2 years ago

Hi my name is jimmy ***** and I’m an AT&T customer. I’m very sorry to reach out to you like this but I don’t know any other way to get help or maybe so this don’t happen to someone else. First off I love AT&T and am satisfied with my service. That’s why I came back to AT&T. So on Friday May 17 I went to the Corbin ky store o see about service for my fiancé and I. We both had straight talk service through Verizon network and Todd at the Corbin store ran my credit and said I can get buy one get one free I phone xr with unlimited service plan. My fiancé wasn’t with me as she lives in Tennessee so I got my phone and he said I have 14 days to get hers without having to pay anything else. So later that day I was with her in Tennessee so we went in the Tazewell tn store to get her phone and he said that it is 245 dollars more and I wasn’t expecting to pay that since I was told I don’t have to. So we left and she didn’t get her phone like we wanted but I still had mine. So went about a week and her phone she had with straight talk stops working. We contact straight talk and they said AT&T ported the number over to them. So I call customer service numerous times and they say they can’t help to go to the store. I call a few times and was hung up on also. I go to the store in Tazewell tn on May 25 and the young lady there tried everything she could for three hours to help. She called everyone at customer service she could and was told it is on the store that made the mistake and the best they could do would be to tell us to call straight talk. So we do again and try to get her number and service back and straight talk says they can’t get her number back and she can add new service but we would have to pay for it again. We don’t have extra money to do that so we didn’t know what to do. They young lady in Tazewell adds a line to my service with her number and we’re going to use her phone she already had. Problem solved it seemed. Well it wasn’t that easy. She has an I phone seven and since they ported her number to AT&T without us authorizing or even knowing they were doing straight talk has a service lock on her phone and will not unlock it so we can use it with AT&T. I did get her an Alcatel phone added to my service with AT&T but I never authorized her number to be ported and she was supposed to have the I phone xr like mine. This has cost about 500 dollars where she lost her service and her I phone 7 that she can’t use now. I work very hard for the little I have and pay my bills but can’t afford to do this. I love my service and no one else compares to AT&T but when it came to this no one would help and just said they can’t. I don’t know if you can help but at least you will be aware. Thank you very much for your time. Again I’m very sorry to reach out this way.
Jimmy [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

New Member

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1 Message

6 months ago

Can you please provide a name of the AT&T upper management who is in charge of Customer Service.  Like everything regarding AT&T, phone calls, chats, emails, just send you down a rabbit hole of stupidity, delays and never fixing issues.   This is a problem that starts at the top and needs to be addressed there.

New Member

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1 Message

6 months ago

how do I contact customer service manager?

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