Find the perfect gift for the grad in your life with Graduation gifts that connects us from AT&T.
Troubleshoot your device issues
DT331's profile

2 Messages

Thursday, August 17th, 2023 12:22 AM

Connection types wrong on BGW320 router devise list

There is no consistency to the connection types in my router.  Some of my wireless devices such as iPad and wireless TVs show the Connection Type as “Ethernet Lan-6”.  Some of my Ethernet connected devices show as mesh clients.  Quite frankly the whole device list is loaded with these types of inaccuracies.

Does anyone else see the same errors in their BGW320???

PS.  I like the router very much but these type things really bother me.

Thanks,

T Silver

Accepted Solution

Official Solution

Community Support

 • 

232.2K Messages

9 months ago

Hey @DT331

 

Thank you for reaching us! We hear you and, happy to assist you with this.

 

We recommend that you try restarting the gateway or modem manually to fix the inaccuracies.

  1. Unplug the power cord from the back of your gateway or modem. If you have: 
    • An internal battery backup, remove it
    • DSL, unplug the phone cord from your modem or gateway
  2. Wait 20 seconds.
  3. Put the internal battery back in if you have one. 
  4. Plug the power cord back in. If you have DSL service, reconnect the phone cord.
  5. Wait for the gateway or modem to restart and your Broadband light to turn solid green. This can take up to 10 minutes.

You may also use smart home manager to restart your gateway:

  1. Sign in to Smart Home Manager and select Network.
  2. Scroll to and select Home Network Hardware.
  3. Select Wi-Fi Gateway and then Restart.
  4. Select Restart again.

Let us know if this helps.

 

Nate, AT&T Community Forum Specialist.

Accepted Solution

2 Messages

9 months ago

Thanks for your response,

I did follow your instructions and that helped me to discover the reason for the issue.  I have an additional wireless access point located in another location in the home.  That wireless access point is connected by Ethernet cabling directly to the AT&T BGW320 router.

I have discovered that wireless devices connected to the wireless Access Point show up in the Device List on their AT&T router as connected by wired Ethernet because of the Ethernet cabling between the Access Point and the BGW320.  When I turn off the wireless Access Point and let all devices connect directly to the AT&T router, then the connection status of all devices appears correctly in the Device List.

Thanks again for your help,

DT331

Community Support

 • 

232.2K Messages

9 months ago

We are glad to know that our instructions helped you. If you need any help in the future, feel free to reach to us. Thank you for choosing AT&T.

Nate, AT&T Community Forum Specialist.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.