Troubleshoot your device issues
Dsims0101's profile

1 Message

Thursday, December 7th, 2023 2:12 AM

connect and stay on network

My internet connection keeps jumping on and off, I unplug it and wait awhile then plug it up and it works. But the same thing happens again the next day. I do not know what else to do should I get a new router? Or booster. Can someone help me please?

Community Support

 • 

229.8K Messages

3 months ago

Hi @Dsims0101,

Thank you for reaching out to us. We understand the importance of having a stable internet connection, and we're here to shed some light.

We recommend try seeing what can be done to secure your connection. Use the Troubleshoot & Resolve Tool to run diagnostics on your service and try to pinpoint the cause of the disconnects. It not only helps you toubleshoot, if any issue found with the router it will guide you to book a technician. We also have an article you should take a look at that covers how you can Optimize your Internet speed.

Let us know how it goes!

FionaA, AT&T Community Forum Specialist

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.