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ATTDmitriyCM

Community Manager

 • 

9.5K Messages

Wed, Nov 20, 2013 8:07 PM

Closed

[Closed] Nokia Lumia unlocking questions and discussion (All models)

Please use this thread for any questions or discussions related to Nokia Lumia devices unlock requests (all models).

 

Thank you,

Dmitriy

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ATTDmitriyCM

Community Manager

 • 

9.5K Messages

6 years ago

 

Hello everyone, the device unlock policies have changed, and we started a new thread with updated info. Please use click HERE to see the new device unlock policy and please feel free to ask any related questions in there.

 

This topic is now closed.

 

Thank you,

Dmitriy

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Official Solution

ms_unicorn

Former Employee

 • 

4.9K Messages

7 years ago

Hello, hjnh00!

 

Thanks for your post. Unfortunately, in order to unlock your device, you will need to follow the steps outlined in the link below.

 

Device Unlock Request

 

Our customers' security is extremely important to us. As such, we keep their personal and account information completely private, and we ask that you refrain from asking other users to give out this kind of sensitive information.

 

Let me know if you have any other questions or concerns!

 

Thanks!

 

-Mariana

Official Solution

ATTJulieCS

Former Employee

 • 

1.1K Messages

7 years ago

Please visit here for information on unlocking your AT&T phone or tablet. 

Official Solution

johninsj

Professor

 • 

3.1K Messages

6 years ago

This isn't AT&T support, it's a user - to - user forum 🙂

 

You have the same options and requirements to unlock a windows phone as you do with any other AT&T phone. They are outlined here:

 

https://www.att.com/deviceunlock/client/en_US/

 

If you don't meet those requirements, then you will not be able to get the device unlocked. If you do, check the box at the bottom of the page, click Agree, and supply the requested documentation.

 

I've unlocked a Lumia 920 this way, it's quite simple to do - if you meet the requirements.

 

Best of luck.

cheleu

Contributor

 • 

3 Messages

7 years ago

Hello i have phone it from friends i am overseas (Tonga) i need to use this phone Nokia Lumia 520 IMEI: {Personal content removed for your safety} lotck to AT&T please let me know it free unlock code or need to purchase and how much, please reply me on {Personal content removed for your safety}

 

 

thank

Chris

 

 

[Subject edited as new thread was created] - moderator

 

cheleu

Contributor

 • 

3 Messages

7 years ago

how to unlock this phone to user other sim without roaming? need pruchase code or free unlock code.

 

 

payment via paypl or visa card.

 

 

thanks please i need help

johninsj

Professor

 • 

3.1K Messages

7 years ago

If it's an AT&T go phone vs the unlocked one that cost $50 more at amazon, your only hope is to request an unlock code here:

 

http://www.att.com/esupport/article.jsp?sid=KB414532&cv=820#fbid=Mxa-ZIJb0Xj

 

Or call the international support number and ask for an unlock code.

 

+1.916.843.4685

cheleu

Contributor

 • 

3 Messages

7 years ago

when fill forms by enter the IMEI it show that phone cannot be unlocked..tell me why?

johninsj

Professor

 • 

3.1K Messages

7 years ago

http://www.att.com/esupport/article.jsp?sid=KB414532&cv=820#fbid=Mxa-ZIJb0Xj

 

Specifically for a GoPhone like this 520: "In addition to the general eligibility requirements, your device must have been active for at least six months."

 

SInce they just started selling them July 26th, there is no way this one was active on any account for 6 months. So, that's why.

 

 

lylone

Scholar

 • 

167 Messages

7 years ago

They also won't unlock any phone if you have a contract outstanding on any phone even if you are not using it.  Because I signed a 2 year agreement in January, they won't give me the unlock code for a BB 9900 I bought on line. 

Contributor

 • 

1 Message

7 years ago

first, sorry for my poor english.

i'm from vietnam.i've just buy a nokia lumia 920 from ebay.com and i can't use it in my country.i 've asked for at&t supports but they require at&t wireless number and at&t account. i'm not in USA and don't use AT&t wireless.so how can i use my phone in my country.:( 

i also ask some people in my country but they can't help me.

what should i do ?

please help me. 

johninsj

Professor

 • 

3.1K Messages

7 years ago

According to https://www.att.com/deviceunlock

 

The former owner could have unlocked the device. You probably won't be able to. If you can't get the seller to unlock it, then it's likely a stolen unit - you should try to return it. EBay does offer buyer protection.

rossc007

Contributor

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3 Messages

7 years ago

Hi Guys,

 

Looking for details on how to get an unlock code for my Lumia 920. I bought it in the Microsoft store last December and have proof of purchase.

 

Any advise much appreciated.

 

Regards

Ross

johninsj

Professor

 • 

3.1K Messages

7 years ago

ATTDmitriyCM

Community Manager

 • 

9.5K Messages

7 years ago

Unlock requirements can be found here. Ross, do you have your cellular service with AT&T?

 

Dmitriy

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