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Troubleshoot your device issues
shelbyboehler's profile

1 Message

Thursday, March 7th, 2024 5:36 PM

Changing Business CNAM

When people at our company call patients who use Verizon, our name is showing up wrong or is being marked as 'Spam'. Every other carrier and landline provider has the correct info, but Verizon customers see incorrect info. I'd like to get this changed.

A call to Verizon customer service did not yield a solution. They claim that we need to contact our carrier, but that's not how caller ID works. The service provider of the caller sends the number, and then it's up to the receiving service provider to look up a name in their database for the number.

How can I get this changed?

Community Support


232.8K Messages

3 months ago

Hi @shelbyboehler, we understand your situation, and let's get the help you need.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs.  This means we won’t be able to look into account specific concerns.  To get the help you need for your Business Account, please review our https://bizcommunity.att.com/ and choose the best option to reach out to us. Thank you for choosing AT&T.

Thank you for contacting AT&T Community & Forums,

Susan, AT&T Community Specialist

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