Troubleshoot your device issues

New Member


2 Messages

Thursday, January 2nd, 2020 6:12 PM

Change from default greeting to custom greeting

When I try to change my default Greeting to a custom greeting. The phone records the custom greeting, plays it back, but when I press save it goes back to the default greeting and deletes the custom greeting. What am I doing wrong or is it the phone?


Community Support


229.6K Messages

4 years ago

Hello, @BCThomason62,


Thank you for reaching out. Could you let us know the type of device this is? Thank you!


James, AT&T Community Specialist

New Member


1 Message

2 years ago

How do you change the greeting message on my home ph. It is ATT model #TL96273?

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