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Troubleshoot your device issues
WWYAMBYBHDMFIHYLTMARWNTSWCL's profile

1 Message

Monday, January 29th, 2024 6:35 AM

Cellular Data and offline connection

I am unable to open my apps off of Wi-Fi but I can still text and call. I can only open apps on Wi-Fi and I don't know how to fix this issue. I have checked and my phone is updated. I cleared storage, restarted, and powered down my phone but the problem still stays.

ACE - Sage

 • 

117.1K Messages

3 months ago

So no mobile data...

Do you have a data plan?

Is it used up?

Turned off?

      On the phone ?

       Or

       In your account?

What phone?  Are you sure the phone is compatible with AT&T?

(edited)

Community Support

 • 

231.4K Messages

3 months ago

Hey there @WWYAMBYBHDMFIHYLTMARWNTSWCL! Thank you for reaching out to us. Rest assured, we are here to get you the assistance you need.

 

In order for us to gather more details, please help us with some additional information:

  • What plan are you currently on?
  • What device are you using?
  • Are you facing this with some particular applications, or all the applications that need a data connection?

In the meantime, please try resetting your network settings:

 

Apple devices 

  1. Go to your Settings
  2. Choose General, then Transfer or Reset iPhone. 
  3. Select Reset and Reset Network Settings.

Android devices 

  1. Go to your Settings
  2. Choose General Management, then Reset. 
  3. Select Reset Network Settings and then Reset Settings.

For additional support, please use our dedicated device support tool.

 

Hope this helps, and do reach out for further assistance.

 

Thank you for visiting AT&T Community Forums!

MikeN, AT&T Community Specialist. 

 

ACE - Expert

 • 

6.6K Messages

3 months ago

Also depending on where you are you might be roaming. I remember when I was in Yellowstone my phone was roaming on a local carrier and I could talk & text but had no data.

ACE - Professor

 • 

3K Messages

3 months ago

Are your apps set to use data or only Wi-Fi?  You can set each app to use Wi-Fi only or either. 

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