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aroundtuit
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22 Messages

Mon, Jan 10, 2022 1:50 AM

Cell phone doesn't accept incoming calls.

I have an ATT cell phone (Samsung S21 Ultra) and until recently an ATT land line.  I had the land line ported to a 2nd cell phone (U318AA from ATT).  From that second cell phone, I can call the original phone without issue.  However, from the original cell phone, I get a message that says, "Your call cannot be completed as dialed . . . Message 2 US01LV".  Sometimes it says Message 1.  I can check voice mail on both phones.  Text messages work both directions.  Internet connections work on both.

I haven't gotten a single incoming call on the new cell phone since it was set up.  I checked the settings to make sure I wasn't blocking incoming calls somehow.  Nothing seemed out of line there.

It's a very effective way to stop junk calls, but what's the point of having a phone if no one can call you?

Accepted Solution

Official Solution

ATTHelp

Community Support

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203.9K Messages

11 months ago

Hello @,

 

Thank you for reaching out to us.

 

It seems that there may have been a porting error during the number transfer process.

 

We recommend that you contact our Port Activation Center (PAC) at 888-898-7685 for further assistance.

 

Our on-call PAC team will be available to assist you from 7:00 AM to 1:00 AM ET, every day of the week.

 

Hope this helps!

 

Sean, AT&T Community Specialist

ACE - Sage

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102K Messages

11 months ago

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