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Sat, Jun 26, 2021 3:10 PM

Cant unlock my Acatel Smartflip with provided unlock code

I for the past month ive been trying to get my flip phone unlocked so I can use a different service. I went through the online proccess to get my unlock code,I was denied at first, but I tried again and almost 2 weeks after sending in my request I was sent an email with an unlock code and instructions on how to unlock my phone. Problem is that when I put in a non-at&t sim card no unlock prompt shows on the screen but instead it says “sim locked network I thought maybe because the sim wasn't activated so I activated a new one and trued it and again no unlock prompt.  I was going to call again but apparently since I had ported my number from at&t my account information is non existent. Which makes no sense.” But anyways Im hoping I can get some help with this issue please and thanks

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