Can’t submit unlock request

The reason that AT&T doesn't know this device is because it was never activated on the AT&T network. If you didn't want to use the device on the AT&T network,  you should not have purchased a device locked to AT&T.  New devices used to have to be used on the AT&T network for a minimum period before they would be able to be unlocked.

Hello LichtEin, we are here to help you with your unlock.

Kindly make sure that your device meets the Unlock Requirements.

Personal device requirements

Your device:

• Is an AT&T phone or device and isn’t active on another AT&T account.
• Was paid in full when you bought it (not on an installment plan).You won’t have to wait 60 days to unlock it.
• Has a paid-off installment plan.

1. Paid through your monthly bill: Submit your unlock request at the start of your next bill period.
2. Paid off early: The wireless number assigned to the device must be active for at least 60 days.Wait 48 hours after you make your final payment to submit your unlock request. Learn how pay off your installment plan.
          

• Doesn’t have a past-due account balance. Make a payment to bring your account current. It will take 24 hours for your payment to post.
• Hasn’t been reported as lost, stolen, or involved with fraud.
• Is an AT&T PREPAIDSM phone that has had paid service for at least six months.

Good to know: Don't have an account with AT&T? You can still unlock an AT&T device as long as it meets all requirements.

Let us know if this helps!

Rasheedat, AT&T Community Specialist

Dear Rasheedat,

Thank you for your quick reply and advises.

I bought this device from a seller in Amazon.com. So, I don't know whether there is any active  installment plan or balance.

The package is completely new when it arrived at me. Also, AT&T SIM card is already inserted into the device.

Is it possible to check the situation of this device or SIM card with the number is indicated on SIM card?

Regards.

Dear kdfederer,

Many thanks, I fully understood the reason.

OK, I will use the device with WI-Fi.

Best regards.

My situation is different.

I paid cash for a AT&T Kyocera DuraXE E4710.

I only used the prepaid service for the phone.

Phone number 7755379031

Now I requested an unlock code from AT&T only to be told they don't know me.

Whats the problem?