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New Member

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2 Messages

Sat, Jun 6, 2020 4:43 PM

Can't pick up order due to expired ID during a pandemic

Placed an order for pick up yesterday, drive 40 minutes to the AT&T Store, I have two government issued ID's with my picture but they're expired, I also had my bank card with my name that I paid the order with, they won't allow me to pick it up even after I pleaded that I can't get an updated ID due to the pandemic and DMV's being shut down. Went home and spoke to 5 different people, and still no help. Couldn't AT&T cut some slack due to the world being in a pandemic and you can't do much about anything due to everything being shut down. Please, I just want to be able to get my phone.

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Constructive

Employee

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11.7K Messages

a month ago

I’m surprised they even looked at the date they are just supposed to confirm the date go to and address. They shouldn’t police expired licenses. I’d call a different store and explain and ask if it’s policy just to confirm

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New Member

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2 Messages

They scanned his ID and it popped on the screen that it was expired and they said due to it being expired, he wasn't allowed to pick it up. Even during everything being shut down I thought they would let him go even though his bank card he paid with has his name and the expired IDs had his picture. :( And they won't even ship it so we don't know what to do. The store is located in Middletown, NY.

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