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Related help: Digital phone support
Fri, Oct 22, 2021 11:00 PM
1 m ago
ACE - Expert
Would help if you identified the phone equipment. Hopefully, you’ve tried pressing mute again.
I have an LG android phone. The mute button is not unmuting. Can't find anything in settings to help. Thank you for responding.
Call LG Support and ask them. It's their phone, not AT&T's.
Cant call anyone.
You don't have a friend who will let you use their phone for a little while? What about going to the LG website and Chat Help?
Not a home phone issue, moved to wireless forum. LG is out of the cell phone business, I believe. Replacing the phone may be your only option.
I did an online chat with LG. Very depressing. A factory reset might help. Yikes! For a simple unmute button. Any better ideas?
It would appear that a factory reset may be your only option but it sounds like you might want to consider a new phone.
We want to help you restore sound to your LG phone, @hoffmanalc!
One action which may help is, if you haven't already, make sure to confirm that Bluetooth is enabled on your phone. If so, you will want to disable it simply by navigating to Settings then tap the Bluetooth switch.
Sometimes this feature can interfere with your phone speakers and will require disabling before the sound is audible on your device.
Should your experience persist despite the first step, then you will want to perform a factory reset of your device. If it's an AT&T brand phone, you will likely find instructions on how to do revert the device back to factory settings when you visit our Device Support center.
After selecting your device's make and model, choose Troubleshooting then Reset device. Follow the steps as presented.
Also, it may be time to replace that device. We invite you to check out our selection of devices while shopping for deals on phones, accessories & wireless plans.
We hope this info helps. Thank you for your participation in our Community/Forums!
Lar, AT&T Community Specialist
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