
New Member
•
1 Message
Cannot register a third-party cell phone signal booster with AT&T
We purchased a third-party cellular signal booster to support a medical alert device for my father. After setting up the booster to confirm it will generate a boosted signal strong enough for the device, I went to register the device (per FCC regulations) with AT&T. The only instructions I could find required me to install AT&Ts booster app on my phone. After doing that, the app asked for the device's serial number. When I typed it in (several times) the app returned 'invalid serial number'. I then learned the app is to support AT&T's own cell signal booster. Online, I found a listing of devices that can be registered with AT&T, but this brand (PhoneTone or PhoneToneTech) and model (AN-L65AV) aren't options. How can a person register a device with the FCC through AT&T, as instructed and expected, if there are no means or tools available to do that?
Accepted Solution
Official Solution
formerlyknownas
ACE - Sage
•
113.2K Messages
1 year ago
AT&T's 'cellular booster' is not a booster. It is in MicroCell for LTE.
AT&T's booster / MicroCell requires a wired home internet service in order to function to create a network where there is none.
If you have indeed purchased a booster, all it requires is electricity in order to amplify cellular signal. There is no app for a true booster.
There must be some signal in order to amplify. If you have no signal at all you do need a device connected to home internet like AT&T's device.
It comes with a label as here.
https://www.fcc.gov/wireless/bureau-divisions/mobility-division/signal-boosters/consumer-signal-boosters
And the form
http://www.attsignalbooster.com/
0
0
ATTHelp
Community Support
•
225K Messages
1 year ago
We'll be happy to clarify what's going on with this @Mark_8530.
In order to proceed, you'll need to have a cell booster that's compatible with our network. You can order ours online or purchase it at an AT&T store.
Please let us know if you have any additional questions or concerns. Thank you for reaching out to our AT&T Community.
Darais, AT&T Community Specialist
0
0
tvt9797
9 Messages
3 days ago
Hi ATTHelp,
I bought some third party SureCall brand signal booster model Force5 2.0 (P/N SC-PolyO2-72) and was trying to register them at this ATT booster registration website, but I still can’t after more than a month: https://securec45.securewebsession.com/attsignalbooster.com/
After I filled out the information and submitted, there a little circle keeps spinning around and the process is never finished. In February of this year, I was able to register some boosters of the same model number. I think there’s something wrong with the ATT servers. Can you please inform your IT department to fix this issue?
Thanks,
0
0
tvt9797
9 Messages
3 days ago
Hi ATTHelp,
I wrote to you above. See the attached picture for that little spinning circle.
0
0
formerlyknownas
ACE - Sage
•
113.2K Messages
3 days ago
Clear your cookies and try again. And of course it's always possible that the registration did go through...
0
0
tvt9797
9 Messages
3 days ago
I cleared all cookies and still can't registered. Restarted my computer also, but not helping.
Thanks,
0
0
tvt9797
9 Messages
2 days ago
Hi ATTHelp,
Did you read my message about the booster registration problem? Please find out why I can't register the boosters?
Thanks.
0
0