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New Member

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1 Message

Tue, Feb 18, 2020 10:34 AM

Cancelled Order but pending status

On 02/07/2020 i made an order for an apple watch. But it randomly got cancelled for no good reason and so i contacted AT&T and threp told me it was 100% cancelled but because i needed to be verified. So she took my information, verified me and told me I shouldn’t have any problems. She also told me the watch i ordered was on back order but if i got the other color then it would ship the next week. So i tried to reorder online and i went ahead and upgraded two of my devices and everything processed smoothly but then I received an email two hours later saying it was all cancelled. I was so upset. So i went to my closest AT&T store and the rep said that both watches were cancelled but BOTH are in a pending status. She also mentioned that one was connected to a phone number and the other wasn’t. She suggested i wait a week and come back. I did. Now we’re going on the second week and nothing has changed. HELP PLEASE!!!

Responses

Brand User
ATTHelp

Administrator

 • 

112.6K Messages

2 months ago

Greetings @kimberlyjurado!

 

We hate that you're having issues fulfilling your order. Allow us to assist. We advise that you contact Ecommerce at 866.267.4510 8 AM-12 AM M-F and 8 AM-8 PM Saturday and Sunday.

 

We hope this info helps.

 

Lar, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
mobilemax

Employee

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796 Messages

2 months ago

Hello,

See if this helps to clarify when your cancelled order funds will be released.

“As this was an online order, you'll need to contact the ECommerce department at (Phone number hidden) weekdays from 8am to midnight and on weekends from 8am to 8pm.”

(edited)

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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