Can I unlock an MF 985 sold in the US for use now in the UK?

Hey there @mx5pmf, we'll be more than happy to point you in the right direction so you can get this device unlocked.

Since you're currently out of the country, you'll need to contact our International team, so they may assist you with this. You can reach them by calling +1-314-925-6925.

We hope this helps clears this up for you. Thanks for reaching out to the AT&T Community Forums.

Dylan, AT&T Community Specialist

Hi, Thanks for your suggestion and contact number. I will certainly use it and look forward to getting my MF 985 operational again. I am really impressed with your speed of response to my question.

Thanks again,

PeterF.

Don’t be too impressed with the response. Your call is not likely to get the results you are hoping for. Is that a hotspot device you are wanting to unlock? If so, I’m not familiar with that device but in general, I believe hotspot devices can’t be unlocked. In any event, the fact you have a UK phone number should not prevent you from putting in an unlock request. Make sure you answer “no” to the “do you have an ATT number” question. You only need the device imei, a phone number is not required.

Thank you for reaching out to us, mx5pmf!

AT&T Community Forums is here to provide support with AT&T products and services.

We hope you enjoy the rest of your day.

Lar, AT&T Community Specialist

Unfortunately, I was unable to obtain the necessary unlock code. I had the IMEI number, the original owners code and the date it was bought in the US and used for a year but that was not enough to allow an unlock code. It is a pity as it seems to be just a "Paper Weight" now! The Tech Rep on the phone was very sorry but the system blocked any requests.