Troubleshoot your device issues
thegreataqib's profile

New Member

 • 

3 Messages

Friday, July 8th, 2022 9:39 PM

Bought Used Att phone from some one and found its installment plan is not completed

I Bought a Used Att phone from someone and found its installment plan is not completed

My questions are

How can I know how much installment is left on the phone? As it keeps redirecting me to the sign In page although I don't reside In the US and my country is different.

Also, I can't contact the real owner as I bought it from the physical shop in my country. They said Sim will work and they fooled me.

Accepted Solution

Official Solution

Former Employee

 • 

32.9K Messages

2 years ago

No AT&T won’t share any account information and you can’t pay it off. Get your money back

ACE - Expert

 • 

64.7K Messages

2 years ago

Moved to wireless forum since you are obviously talking about a cell phone. There are no installment plans on landline phones. There is no way for you to find out how much is owed on the phone, at least not from ATT. Even if you could find out, only the original owner can pay it off. Unfortunately, the phone won’t be unlocked until paid off. You should return the phone, if possible.

New Member

 • 

3 Messages

2 years ago

@sandblaster  is it possible that If I share Mobile IMEI with atnt and if they can check in the system about the first owner so I can contact him and pay the respective left charges? Seriously I need to use this mobile. Isn't their any way that Atnt can give me atleast 1 or 2 month access to unlock my device?

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.