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BanditTheCat's profile

Contributor

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1 Message

Tuesday, January 10th, 2017 9:26 PM

Blocking a caller doesn't prevent them from leaving messages

Lumia 950, Win 10, ATT

I have a number blocked on my cell. But a call from this number reaches my phone, rings once. Caller can leave a message!  How can I prevent the call from coming through at all?

Community Support

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232.3K Messages

7 years ago

Salutations @BanditTheCat,

 

The Lumia 950 is a wonderful phone! I totally understand not wanting to receive any kind of notifications from pesky blocked numbers. It would be a joy to help work on this for you!

 

We have a fantastic new feature called AT&T Call Protect. It’s a great new feature which allows you the freedom to choose who may contact your device. It’s available for download in both the App Store and Google Play Store as well as in your myATT.

 

We also have a great online support page which goes into more detail on what the app does, and other important information.

 

I hope this help! If you have any further questions, we are happy to assist! Have a great rest of your week!

 

Austin, AT&T Community Specialist

Guru

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673 Messages

7 years ago

@ATTCares Austin, what is the name of the App? I cannot find it in the store.

Community Support

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232.3K Messages

7 years ago

Hi there @ODad!

 

The app is currently only available for iOS and Android devices; however, it is not required to use it. The app does allow you more options to personalize your control over nuisance calls and I would definitely recommend downloading it if it is available to you. For Windows Mobile and other qualifying devices, you can use your myATT account online to manage it.

 

We have a new thread on the Community Forums regarding this awesome feature. It details what the feature is, how to use it, and some great insight into its layout. There are also several links to instructions on how use both the app and its website counterpart.

 

Thank you for asking such a great question, and for your continued assistance on the Forums. I hope this cleared up any confusion my previous post may have caused.

 

Austin, AT&T Community Specialist

Employee

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3.5K Messages

7 years ago

If you can't use Call Protect you must use Smart Limits for network side blocking. Adding a number to an auto rejection list on a smartphone just rejects the calls automatically. Which means it gets forwarded to your voicemail. No way to prevent this unless you disable your voicemail.

 

AT&T doesn't do network side blocking on their end. You can autoreject a caller through the phone's software or use SmartLimits (not free, $5 a month per line).

Guru

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673 Messages

7 years ago

Then please don't suggest an app to a customer that doesn't exist! I figured the situation was that there isn't an app. You should edit your message and remove the suggestion of the app.

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